Perform hardware support for SWG8490

Products

• Web Gateway

Issue/Introduction

 

Resolution

You seek information on common hardware support procedures for SWG8490 model appliance of Symantec Web Gateway.


Hardware partner: DELL


Hardware inventory control procedures:

• Locate hardware specifications for SWG8490 or SWG8450
• Confirm whether an appliance you received is a Symantec SATP:N, SWG, or SMG appliance  
• Enumerate the currently installed versions of hardware and firmware for Symantec appliances
• Verify the end date for hardware warranty

 

Hardware installation/reinstallation procedures:

 

• Cabling SWG
• Configure iDRAC at the keyboard
• Reimaging a physical SWG appliance

 

Other hardware procedures:

 

• Collect a DSET report
• Examine or change order of boot devices

Hardware solutions or troubleshooting guides that are specific to SWG 8490 model: