Perform hardware support for Messaging Gateway

Products

• Messaging Gateway

Issue/Introduction

 

Resolution

This article covers common hardware support procedures for Symantec Messaging Gateway (SMG) appliances.

Hardware partner: DELL

Hardware inventory control procedures

• Hardware specifications for Messaging Gateway
• Determine the type of Symantec appliance: Messaging Gateway, Web Gateway, or Advanced Threat Protection: Network
• Enumerate the currently installed versions of hardware and firmware for Symantec appliances
• Warranty information for Symantec appliances

Hardware installation/re-installation procedures

• Configure iDRAC at the keyboard
• Perform an OS restore on Messaging Gateway

Other hardware procedures

• Examine or change order of boot devices

Hardware solutions or troubleshooting guides

• Hardware and RAID diagnostics for Messaging Gateway
• Gather hardware diagnostics for Messaging Gateway through the Dell Remote Access Card (DRAC)