Warranty information for Symantec appliances

Products

• Advanced Threat Protection Platform
• Web Gateway
• Messaging Gateway

Issue/Introduction

 

Resolution

Learn how to verify warranty information for the following Symantec appliances:

• Messaging Gateway 8340 (SMG 8340)
• Messaging Gateway 8360 (SMG 8360)
• Messaging Gateway 8380 (SMG 8380)
• Advanced Threat Protection Platform 8840 (ATP 8840)
• Advanced Threat Protection Platform 8880 (ATP 8880)
• Web Gateway 8450 (SWG 8450)
• Web Gateway 8490 (SWG 8490)

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Gather the service tag

Look for the Dell Service Tag on the Symantec appliance in one of the following locations:

1. On a label on the outside of the shipping container.
2. On a label on the front or back of the appliance.
3. When accessing the appliance UI or command line interface.

Messaging Gateway (SMG)

• In the SMG Control Center, on the Status tab, navigate to System > Hosts. On the Hardware Information tab, the service tag for each scanner appears in the Dell Service Tag column.
• At the SMG command line interface, type: show -i | grep Tag

Note: "VMWare" model appliances do not have a Dell Service Tag.

Note: If the serial number begins with "VMWare-", the appliance does not have a service tag.

           Advanced Threat Protection Platform (ATP)

• In the ATP:N Central Intelligence Unit, navigate to Settings > Devices, and then click the device you want to examine.
• At the ATP:N command line interface, type: show -i | grep Tag

Note: If the serial number does not begin with "VMWare-", the serial number is also the service tag.

Web Gateway (SWG)

• In the SWG Central Intelligence Unit, navigate to Administration > System Status.
• At the SWG command line interface, log in as the administrator to see the service tag.

Note: If the serial number does not begin with "VMWare-", the serial number is also the service tag.

 

Verify the warranty period

1. Go to http://support.dell.com.
2. Enter the service tag, and click Submit.
3. Click the Warranty tab. The warranty information appears as follows:
   • Start date: When the warranty period started for the individual Symantec appliance.
   • Warranty expiration date: When the warranty period ends for the individual Symantec appliance.

Frequently asked questions

Q: Can I buy an extended warranty for Symantec hardware appliances?

A: You can extend the warranty for a Symantec hardware appliance up to 5 years from the initial warranty start date. Contact your Symantec reseller, Symantec distributor, or Symantec sales team member to receive a quote and submit a PO. An exception exists for ATP8840 appliance hardware, which cannot receive warranty longer than a total of 3 years.
 

Q: My appliance is older than 5 years. What options do I have for hardware support?

A: Symantec recommends that you replace hardware older than five years. If replacement cannot occur immediately, consider one of the following so that a temporary replacement is ready in the event of equipment failure for the out-of-warranty appliance:

• Virtualize the appliance
• Install a Virtual Edition appliance