Determine the type of Symantec appliance: Messaging Gateway, Web Gateway, or Advanced Threat Protection: Network

Products

• Advanced Threat Protection Platform
• Web Gateway
• Messaging Gateway
• Endpoint Detection and Response
• Endpoint Detection and Response with Email
• Endpoint Detection and Response Hardware
• Endpoint Detection and Response with Network and Email
• Endpoint Detection and Response with Network Sensor
• Managed Endpoint Detection and Response
• Endpoint Protection with Endpoint Detection and Response

Issue/Introduction

 You want to determine which of the following Symantec appliances you have, that you received from Dell:

• SMG8340 - Symantec Messaging Gateway 8340
• SMG8360 - Symantec Messaging Gateway 8360
• SMG8380 - Symantec Messaging Gateway 8380
• SWG8450 - Symantec Web Gateway 8450
• SWG8490 - Symantec Web Gateway 8490
• SATP:N8840 - Symantec Advanced Threat Protection: Network 8840
• SATP:N8880 - Symantec Advanced Threat Protection: Network 8880

Resolution

1. Look for the service tag for the Dell appliance on a label on the outside of the shipping container.
2. If the container is already open, look for the service tag on either the front or the back of the appliance.
3. If the appliance is already powered up, you may also find the service tag by doing one of the following:
   • In the Control Center (CC) of Symantec Messaging Gateway (SMG), on the Status tab, navigate to System > Hosts. On the Hardware Information tab, the Service tag for each scanner appears in the Dell Service Tag column. Any appliance with a Model of VMWare will not have a Dell Service Tag.
   • In the Central Intelligence Unit (CIU) of Symantec Web Gateway (SWG), navigate to Administration> System Status. If the Serial Number does not begin with "VMWare-", then the serial number is the Dell Service tag for a physical appliance.
   • In the CIU of Advanced Threat Protection: Network (ATP:N), navigate to Settings> Devices, then click on the device to examine. If the Serial number does not start with "VWMare-", then the serial number is also the service tag for a physical appliance.
   • At the command line interface (CLI) of SMG or ATP:N,  to display the service tag, type:
     
     show -i | grep Tag
      
   • At the CLI of SWG, to display the service tag, log into the CLI as admin. The CLI displays the Serial Number. If the Serial Number does not start with "VMWare-", then the Serial Number is the service tag of a physical appliance.
4. In a client browser, navigate to support.dell.com.
5. On support.dell.com, below "Enter a Service Tag or Express Service Code.", type the service tag, and click Submit.
6. On the page that appears, click System Configuration.
7. When the System Configuration section expands, click Components.
8. On the keyboard, press <CTRL><F> to search through the content on the page.
   • If using Firefox, a search bar appears at the bottom of the browser.
   • If using Internet Explorer, a search bar appears at the top of the page.
9. Type: BEZEL
10. The browser highlights the first occurrence of the word BEZEL in the list of originally installed components. Match the line that appears with the model below to confirm that the appliance you received is one of the Symantec OEM Gateway appliances:
    • SMG8340 - CFI B9TD1Z EMEA, MODULE, DROP IN BOX, BEZEL, SYMANTEC, MG834(B or System Integration, Module, BEZEL, SYMANTEC, MG8340
    • SMG8380 - ASSEMBLY, BEZEL, SYMANTEC, BM8380
    • SWG8450 - SYSTEM INTEGRATION, KIT, BEZEL, YY3JV, SYM8450
    • SATP:N8840 - SYSTEM INTEGRATION, ASSEMBLY, BEZEL, SYMANTEC, GSTD8840
11. If you have a BEZEL of type"SYSTEM INTEGRATION, ASSEMBLY, BEZEL, SYMANTEC, WG8490", search again, this time for the string "8880".
    • LABEL, IO, REAR, ORIGINAL EQUIPMENT MFGR., R720XL, 8880, SY
      
      If the browser highlights a match for the component above, the appliance is a SATPN:8880. Otherwise, the appliance is an SWG8490.