How to migrate Symantec Endpoint Encryption version 11.0.x Clients from one Management Server to another

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Article ID: 178631

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Endpoint Encryption

Issue/Introduction

 

Resolution

In some instances, it may be necessary to migrate existing Symantec Endpoint Encryption version 11.x clients from one Management Server to another. This article discusses the process to complete this migration. This process will remain the same whether keeping the existing SQL Database or creating a new one.

Migration of Symantec Endpoint Encryption Clients may be done while the drive is still encrypted.

Note: This article assumes that the new Symantec Endpoint Encryption Management Server has been installed and configured.

Note: Symantec Endpoint Encryption version 11.1.0 and above have a "Change Web Access" server command. Please refer to the Policy Administrator Guide for instructions on using this command.

Symantec Endpoint Encryption Windows Clients (Versions 11.0.0 through 11.0.1 MP1):

1. From the new Symantec Endpoint Encryption Manager, create a new Management Agent Client with updated communication settings.

2. From the client machine, open Command Prompt as Administrator and run the following command to upgrade the Management Agent Client. (replace <path to .msi> with the full path to the install file)

msiexec /i <path to .msi> reinstall="Complete" reinstallmode="vemus"

3. When prompted, reboot the client machine.

The client machine should now be checking in with the new Symantec Endpoint Encryption Management Server


Symantec Endpoint Encryption for FileVault Clients:

1. From the new Symantec Endpoint Encryption Management Server, create a new Mac FileVault Client with the new communication settings.

2. Double-click the newly created Mac FileVault Client and follow the prompts to update the client machine. A reboot is not necessary.

The client machine should now be checking in with the new Symantec Endpoint Encryption Management Server