How to move the Symantec Management Platform to a new domain.

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Article ID: 178629

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Due to the nature of the product and its component solutions, renaming of the Symantec Management Platform (SMP) Server, including changing the domain it is a part of, is not recommend by Symantec Support nor fully supported. Only limited testing around this scenario has been conducted.

Make full backups of the SMP and its database prior to beginning. It is likely that a full restoration of the SMP and its database (to the original domain) will likely be necessary if something goes wrong.

The best way to change the SMP server name or domain would be:
  1. Create a new installation of the SMP using the new name or in the new domain with a new, and empty, database. The installation folder must be the same as was used on the old system.
  2. Copy all packages from the old SMP server to the same folder location on the new server.
  3. From the old SMP server redirect all of the agents to the new SMP server through the Targeted Agent Settings.
  4. After the majority of agents have received the new Targeted Agent Settings, do one of the following.
    1. Decommission the old SMP and point the new SMP server to the old database
    2. In the case of changing domains, point the new SMP server to a backed-up and restored copy of the old database on the new SLQ server.
    • For instructions covering both scenarios see KB:HOWTO65643
 Agents that have not changed servers can be moved by pushing the Symantec Management agent out to them from the new console at a later date

Note: This is not the same as just moving a functioning SMP server environment from one domain to another and will require monitoring and possibly maintenance to remedy any issues that come up as a result of the change. This is necessary as the product was never designed to be moved between domains and there may be residual issues.