Mac OS:

1. Download the '
iosconsole' OSX application from the following URL onto the Mac being used for log collection:
http://lemonjar.com/iosconsole/

2. Install the application and connect the iOS device to the Mac.

3. Replicate the issues being experienced on the device and press the 'Insert Marker' button.

4. Click 'File' > 'Export Logs...' in the top left corner of the screen.

5. Press the 'Save' button and email the newly created log file to Symantec Support for analysis.

Windows OS:

1. Download iTools from the following link and use it to gather log from iOS devices to send to Symantec Support:

http://dl2.itools.hk/dl/itools3_en/iToolsSetup_EN_3.2.1.0.exe