Manual uninstallation steps for Symantec Protection for SharePoint Servers (SPSS) 6.0.5 from Microsoft SharePoint Services 2003 and SharePoint Servers 2007/2010

Products

• Protection for SharePoint Servers

Issue/Introduction

 

Resolution

1. Open the command prompt using the administrator privileges and execute the command 'iisreset /stop' as shown in the Screenshot # 1 to stop the IIS.

 
          
                                                                            Screenshot # 1

2. Stop the "Symantec Protection 6.0 for SharePoint Servers" service from services.msc. See the reference section 'Steps to stop Service'  to know the steps to stop the SPSS service.

 

3. Remove the SPSSEnabledServer entry from the SPSSObjects table and SPSS 6.0 settings from the SharePoint farm using the following steps:

          i. Open the command prompt using the administrator privileges
          ii. Execute the following command to change the directory of the command prompt[See the Screenshot #2] 

                                         For SharePoint 2007 and 2010 'cd <Install Dir>\Installer'

                                         For SharePoint 2003 'cd <Install Dir>\Installer\SPS2003'
  
           
                                                                      Screenshot # 2

           iii. Start the Debugview (Dbgview.exe) using the administrator privileges and select the Capture Global Win32 option of capture menu. See reference section 'How to enable logging on Debugview' for details.
           iv. Check whether the ConfigureSystem.exe, ConfigureFarm.exe or ConfigureFarmSPS2003.exe exists at the location specified in the step 3 ii. If these exe files do not exist, copy the files provided along with this document to the same location (step 3 ii) according to the SPSS version.
            v. Execute the command 'ConfigureSystem.exe Unmark'. Check whether the highlighted entry in the Screenshot # 3 exists in the Dbgview.exe window.  Verify if the SPSSObject  table does not have the "SPSSEnabledServer" entry for that server. See reference section 'Verify SPSSEnableServer entry in the SPSSObject table in the SharePoint Configuration database' to check the "SPSSEnabledServer " entry

 
  
 
         
                                                                      Screenshot # 3
 
 
vi. Execute the following command to remove the settings from SharePoint farm:

• For SharePoint 2007 and 2010 execute the command 'ConfigureFarm.exe Remove'
• For SharePoint 2003 execute the command 'ConfigureFarmSPS2003.exe Remove'

     As shown in the Screenshot # 4. Check whether the entry "Existing properties removed…" exists in the Dbgview.exe window.
 
     
                                                                    Screenshot # 4
 

4. Uninstall the SPSS feature using the below steps. This step is applicable for SharePoint 2007 and 2010 CA server(Application Server) ONLY:

        i.Take the backup of uninstall.bat from '<Install Dir>\Installer\' location. If the .bat file does not exist at the specified location copy that file provided along with this document to the specified location. Modify uninstall.bat as shown in the Screenshot # 5
 
 
         
                                                                         Screenshot # 5
 

• DEPLOYURL  is the URL of SharePoint central admin site

          e.g. http:// <machine name>:< port>"
 

• For SharePoint 2010  SHAREPOINTBINPATH  = "C:\Program Files\Common Files\Microsoft Shared\web server extensions\14\BIN"

          For SharePoint 2007 SHAREPOINTBINPATH = "C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\BIN"
 

• FEATUREID = "a0b21f07-5ca7-454b-acd0-83f441ad5b16"

 
    ii. Execute the uninstall.bat from the command prompt as per the Screenshot # 6.
 
        
                                                                   Screenshot # 6
 

5. Delete the 'SymantecProtectionForSharepointServer' folder from the below location:

 
           For SharePoint 2010 - %programfiles%\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\FEATURES
           For SharePoint 2007 - %programfiles%\Common Files\Microsoft Shared\Web Server Extensions\12\TEMPLATE\FEATURES
 
     6.  Stop the SharePoint Administration service using the following step according to SPSS version:
              i. For SharePoint 2010 stop the "SharePoint 2010 Administration" service
             ii. For SharePoint 2007 stop the "Windows SharePoint Services Administration" service
            iii. For SharePoint 2003 stop the "SharePoint Portal Administration" service
 

7. This step is applicable for SharePoint 2007 and 2010 on CA (Application Server) ONLY.

          Take the backup of the SharePoint's [Central Administrator Site] Web.config file. See reference section 'Web.config location' to identify the location of SharePoint's web.config. Modify the web.config as mentioned below.
 
          i. Remove the following tags from the SharePoint web.config file
                     
                      •    <SafeControl Assembly="Symantec.SPSS.AdminConsole, Version=6.0.5.6, Culture=neutral, PublicKeyToken=37224a1b3cce3996" Namespace="Symantec.SPSS.AdminConsole" TypeName="*" Safe="True" />
                      •    <SafeControl Assembly="RJS.Web.WebControl.PopCalendar.Ajax.Net, Version=1.0.2616.22725, Culture=neutral, PublicKeyToken=5bac9568331177db" Namespace="RJS.Web.WebControl" TypeName="*" Safe="True" />​
 

8. Remove the SPSS entries from registry:

          i.Take the backup of the registry. See reference section 'Steps to take back up of registry' for steps to take the backup of the registry.
         ii.Copy the RemoveAllReg.exe provided along with this document to "<Install Dir>\Installer\" folder.
        iii.Execute the RemoveAllReg.exe as show in the below Screenshot # 7. Following command will create list of registry entries to be removed on "C:\list.txt".
 
 
       
                                                                       Screenshot # 7
 
iv. Open the list.txt file. Search the highlighted GUID in the registry and delete the entries. Please note that those registry entries are under HKEY_LOCAL_MACHINE.  After deletion verify that entry of "Symantec Protection 6.0 for SharePoint Servers" has been removed from Add/Remove program files of the window's control panel.

     FullPath is
     SOFTWARE\Classes\Installer\Features\8F64C9BC1B7B89C4FACBF10C33A889BD

     sub key tree is
     8F64C9BC1B7B89C4FACBF10C33A889BD  


     FullPath is
     SOFTWARE\Classes\Installer\Products\8F64C9BC1B7B89C4FACBF10C33A889BD

     sub key tree is
     8F64C9BC1B7B89C4FACBF10C33A889BD   

    FullPath is
    SOFTWARE\Classes\Installer\UpgradeCodes\E5AE2D1D08645C141AF0F91556588259

   sub key tree is
   E5AE2D1D08645C141AF0F91556588259

   FullPath is
   SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\E5AE2D1D08645C141AF0F91556588259

   sub key tree is
   E5AE2D1D08645C141AF0F91556588259

   FullPath is
  SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8F64C9BC1B7B89C4FACBF10C33A889BD

  sub key tree is
  8F64C9BC1B7B89C4FACBF10C33A889BD

​  FullPath is SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CB9C46F8-B7B1-4C98-AFBC-1FC0338A98DB}
 

9. Delete the 'Symantec' folder as mentioned in the below steps:

 
          i. Go to the path as per the SharePoint version mentioned below
 

• For SharePoint 2010 go to %programfiles%\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\ADMIN
• For SharePoint 2007 go to %programfiles%\Common Files\Microsoft Shared\Web Server Extensions\12\TEMPLATE\ADMIN
• For SharePoint 2003 go to %programfiles%\Common Files\Microsoft Shared\Web Server Extensions\60\TEMPLATE\ADMIN\1033

 
       ii. Delete the Symantec folder from the location shown in the Screenshot # 8
 
          
                                                               Screenshot # 8

10. Remove the SPSS links from SharePoint central admin page using the following steps:

1. Applicable to SharePoint 2007 and 2010 for CA (Application Server) ONLY.

         i. Open the command prompt using the administrator privileges.
        ii. Check whether SPSS_Link_Creator.exe is available at the location mentioned in step 3 ii, if it does not exists copy the same provided along with this document to this location.
       iii. Execute the command 'SPSS_Link_Creator.exe RemoveLink <Arg1> <Arg2> ' as shown in the Screenshot # 9.
 
             
                                                                              Screenshot # 9
 
Arguments:
 

• For SharePoint 2010:

           <Arg1>:- "%programfiles%\Common Files\Microsoft Shared\Web Server Extensions\14" is the MOSS 2010 SharePoint BIN path
           <Arg2>:- "v2010" is the SharePoint version.
 

• For SharePoint 2007

           <Arg1>:- "%programfiles%\Common Files\Microsoft Shared\Web Server Extensions\12" is the MOSS 2007 SharePoint BIN path
           <Arg2>:- "v2007" is the SharePoint version.
 
    Notice the entry "application link is removed successfully" in the Dbgview.exe window.
 

2. Applicable to SharePoint 2003 ONLY

          i.Open the command prompt using administrator privileges.
         ii.Check whether AddLinkToCentralAdmin.2003.exe is available at the location mentioned in step 3 ii, if it does not exists copy the same provided along with this document to this location.
        iii.Run the 'AddLinkToCentralAdmin.2003.exe <Arg1> <Arg2>' using the below arguments.
 
Arguments:

• <Arg1>:-  -u
• <Arg2>:-  "%programfiles%\Common Files\Microsoft Shared\Web Server Extensions\60\template\ADMIN\1033\ XML\adminleftnavbar.sts.xml"

     Notice the entry "Link was removed." in the Dbgview.exe window.
 

11. Remove the SPSS service using the below steps:

 
          i. Execute the 'sc delete SymantecSharePointScan' command as shown in the Screenshot # 10.
 
            
                                                                      Screenshot # 10

         ii. Check whether the "Symantec Protection 6.0 for SharePoint Servers" service is uninstalled from services.msc.
 

12. Unregister the Real time scan component using the below steps:

 
         i. Copy the regasm.exe and regasm.exe.config file provided along with this document according to the SPSS version at the '<Install Dir>\Installer\' folder
        ii. Execute the command  'regasm /codebase "<Install Dir>\SymantecScanLibrary.dll" /u'.
 

13. Removal of assemblies from Global Assembly Cache using  the following steps:

          See reference section "Steps to open Global Assembly Cache [GAC]" to know the location of the Global Assembly Cache.
 
          Select all the below assemblies and right click them in GAC window and select "Uninstall" option to remove these assemblies.
 
          Symantec.Sharepoint.DataAccess.BO.dll
          Symantec.Sharepoint.Entities.dll
          Symantec.Sharepoint.LoggerClient.dll
          Symantec.Sharepoint.LoggingService.dll
          Symantec.Sharepoint.ReportingService.dll
          Symantec.Sharepoint.RTCommandClient.dll
          Symantec.Sharepoint.ScanService.dll
          Symantec.SharePoint.Service.DataAccess.dll
          Symantec.Sharepoint.Service.Logger.dll
          Symantec.Sharepoint.Service.Notification.dll
          Symantec.Sharepoint.Service.RTCommand.dll
          Symantec.Sharepoint.Service.ScanAPICore.dll
          Symantec.Sharepoint.Shared.InterfaceLibrary.dll
          Symantec.Sharepoint.SPSSCore.dll
          Symantec.Sharepoint.SPSSCore.SPSVersion2003.dll
          Symantec.Sharepoint.SPSSCore.SPSVersion2007.dll
          Symantec.Sharepoint.SPSSCore.SPSVersion2010.dll
          Symantec.Sharepoint.SPSSRuleEvaluator.dll
          Symantec.Sharepoint.Utility.dll
          SymantecScanLibrary.dll
          Symantec.SPSS.Adminconsole.dll
          Symantec.SPSS.Adminconsole.Data.dll
          Symantec.SPSS.Adminconsole.Entities.dll
          Symantec.SPSS.Adminconsole.SharePoint.dll
          Symantec.SPSS.Adminconsole.Utilities.dll
          PSLICAPLib.dll
 
 

14. Delete the "SharePoint" folder located at the "%programfiles%\Symantec" directory

 

15. Delete the "SharePointEngine" folder from the "%programfiles%\Common Files\Symantec Shared" folder

 

16. Remove the help files:

 
          i. For SharePoint 2010 delete the "Help_profile_2010" folder from the "%programfiles%\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\LAYOUTS" folder
         ii. For SharePoint 2007 delete the "Help_profile" folder from the "%programfiles%\Common Files\Microsoft Shared\Web Server Extensions\12\TEMPLATE\LAYOUTS" folder
 

17.  Remove the Resources files:

 
           i. For SharePoint 2010 delete the "SPSSAdminConsoleMain.en-US.resx" and SPSSAdminConsoleMain.resx files from the "%programfiles%\Common Files\Microsoft Shared\Web Server Extensions\14\Resources" folder
          ii. For SharePoint 2007 delete the "SPSSAdminConsoleMain.en-US.resx" and SPSSAdminConsoleMain.resx files from the "%programfiles%\Common Files\Microsoft Shared\Web Server Extensions\12\Resources" folder
         iii. For SharePoint 2003 delete the "SPSSAdminConsoleMain.en-US.resx" and SPSSAdminConsoleMain.resx files from the "%programfiles%\Common Files\Microsoft Shared\Web Server Extensions\60\TEMPLATE\ADMIN\1033\App_GlobalResources" folder
 
 

18. Remove the "Symantec.master" file:

 
          i. For SharePoint 2010 delete the "Symantec.master" file from the "%programfiles%\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\ADMIN" folder
         ii. For SharePoint 2007 delete the "Symantec.master" file from the "%programfiles%\Common Files\Microsoft Shared\Web Server Extensions\12\TEMPLATE\ADMIN" folder
 

19. Start the SharePoint Administration service:

          i. For SharePoint 2010 start the "SharePoint 2010 Administration" service
         ii. For SharePoint 2007 start the "Windows SharePoint Services Administration" service
        iii. For SharePoint 2003 start the "SharePoint Portal Administration" service
 
 

20. Execute the 'iisreset /start' command to start the IIS

 
 
 
 

 

References:

Steps to stop Service

 
Step 1) Go to Start -> Run and type services.msc as shown in the below screenshot
 

 
Step 2) Right click service window for Symantec Protection 6.0 for SharePoint Servers and select Stop option as shown in the below screenshot.

Steps to enable logging on DebugView

​
DebugView is a monitoring program that allows you to monitor debug output on your local computer. You can download DebugView from this Microsoft Web site. Symantec does not support or warranty this program. Symantec makes no guarantee or promise of suitability or compatibility of DebugView with your computer. 

 

1. Download and install DebugView.
2. Open DebugView.
3. Click Options. Check Clock Time and Show Milliseconds.
4. Click File. Click Log to File.
5. In the Log File text box, type c:\dbgview.log
6. Click Limit Log Size.
7. In the Max Log Size (MB) text box, type the desired maximum size for your log file.
8. Click OK.
9. If the operating system is a 64 bit operating system click Capture. Check Capture Global Win32​

Steps to check the SPSS installation location

Step 1) Go to Start -> Run and type services.msc as shown in the below screenshot
 

 
 
Step 2) Right click the properties in the service window for Symantec Protection 6.0 for SharePoint Servers as shown in the below screenshot
 
 

  
 
Step 3) Installation location is the highlighted path in the below screenshot.
 


 

Verify SPSSEnabledServer entry in the SPSSObject table in the SharePoint Configuration database

 
Step 1) Verify the SPSSObjects table as shown in the below screenshot
 

 
Step 2) Execute the SQL query "SELECT * FROM [dbo].[SPSSObjects] where ObjectType = 'SPSSEnabledServer'
Step 3) Use the ServerName column to check whether the SPSSEnabledServer entry for the server where we have executed the command has been removed
 

Web.config location

For IIS version 6 and above follow the below steps:  

         Step 1) Go to Start -> Run and type inetmgr.
         Step 2) Right click on the Central Administration site and select "Manage Web Site" -> "Advanced Settings…" option as shown in the below screenshot.
 
          
 
         Step 3) The "Advanced Settings" window opens up, and the "physical path" lists the web.config file location, as shown in the below screenshot

         


For IIS version prior to version 6 follow below steps:  

          Step 1) Go to Start -> Run and type inetmgr
          Step 2) Right click on the Central Administration site and select properties option as shown in the below screenshot

          
 
         Step 3) The "Properties" window opens up and the "Local path" lists the web.config file location, as shown in the below screenshot
 
          
 

Steps to take back up of registry

 
     Step 1) Go to Start -> Run and type regedit as described in below screenshot
 
    
 
     Step 2) Click "Export" from "File" menu as shown in below screenshot.
 
     

     Step 3) Export the file with appropriate name and save it on disc. Select "All" under the Export Range before saving it to disc as shown in the below screenshot

     
 

 

Steps to open Global Assembly Cache [GAC]

 
 
      Step 1) Go to Start -> Run and type assembly as shown in the below screenshot
 
      
­­
 
     Step 2) This will open a new window as show in the below screenshot