How to Update Virus definitions for Symantec Mail Security for Microsoft Exchange (SMSMSE) 7.5.1 and later using the Intelligent Updater

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

 

Resolution

1. Navigate to the Security Response intelligent updater page for Groupware.
2. Select the "Windows Platofrms" tab.
3. Download the file <date>-<revision>-core15i32.exe where <date> is the current date and revision is the current revision of virus definitions. For example: 20150505-033-core15i32.exe
4. Navigate to C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32\ (Note that ProgramData is a hidden folder by default, in order to see this folder Windows must be configured to "Show hidden files and folders").
5. Create a new folder called "incoming"
6. Open a command prompt (Start -> Run, cmd)
7. Navigate to the location of the intelligent updated downloaded in step 3 (cd <filepath>)
8. Run the command <intelligentupdatername>.exe /extract "C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32\incoming". For example: 20150505-017-core15i32.exe /extract "C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32\incoming"
9. Wait for 10 minutes. The SMSMSE should now reflect the new virus definition date.