How to Update Virus definitions for Symantec Mail Security for Microsoft Exchange (SMSMSE) 7.5.1 and later using the Intelligent Updater

Article Id: 178619
Status: Published
Updated On: 12-05-2015 06:46
Legacy Id: HOWTO111045
Products:
Mail Security for Microsoft Exchange
Issue/Introduction:

 

Resolution:

  1. Navigate to the Security Response intelligent updater page for Groupware.
  2. Select the "Windows Platofrms" tab.
  3. Download the file <date>-<revision>-core15i32.exe where <date> is the current date and revision is the current revision of virus definitions. For example: 20150505-033-core15i32.exe
  4. Navigate to C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32\ (Note that ProgramData is a hidden folder by default, in order to see this folder Windows must be configured to "Show hidden files and folders").
  5. Create a new folder called "incoming"
  6. Open a command prompt (Start -> Run, cmd)
  7. Navigate to the location of the intelligent updated downloaded in step 3 (cd <filepath>)
  8. Run the command <intelligentupdatername>.exe /extract "C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32\incoming". For example: 20150505-017-core15i32.exe /extract "C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32\incoming"
  9. Wait for 10 minutes. The SMSMSE should now reflect the new virus definition date.