How to read an unsent or blocked email from the Mobility Suite Server.

Products

• Mobility Suite

Issue/Introduction

 

Resolution

Open a Terminal window on the Mobility Suite Server and input the following commands:

 

1. Type mailq

"Example output"

1A2B3C4D5E     31337 Thu Dec 25 13:37:01  [email protected]

          (connect to tenant.domain.net[133.7.13.37]:25: Connection refused)

                                         [email protected]

 

2. Copy the message ID (Which is a 10 digit hexidecimal code like '1A2B3C4D5E'.) of the email to be viewed to the server's clipboard.

 

3. Type postcat -vq 1A2B3C4D5E (Paste the message ID in the clipboard in place of the '1A2B3C4D5E' entry.)

"Example output"

postcat: dict_eval: const  mail

postcat: dict_eval: const  ipv4

*** ENVELOPE RECORDS deferred/E/1A2B3C4D5E ***

message_size:            1337             133               7               3            1337

message_arrival_time: Thu Dec 25 13:37:10 1337

create_time: Thu Dec 25 13:37:01 1337

named_attribute: log_message_origin=local

named_attribute: trace_flags=0

sender: 

original_recipient: [email protected]

recipient: [email protected]

*** MESSAGE CONTENTS deferred/E/1A2B3C4D5E ***

regular_text: Received: by tenant.domain.net (Postfix)

regular_text: id 1A2B3C4D5E; Thu, 25 Dec 1337 13:37:01 -1337 (LOL)

regular_text: Date: Thu, 25 Dec 1337 13:37:01 -1337 (LOL)

 

4. Scroll through the Terminal output which displays the full unformatted email message to find the desired portion of text below the 'MESSAGE CONTENTS' line.

"Example output"

*** MESSAGE CONTENTS deferred/E/1A2B3C4D5E ***

regular_text: Subject: MDM Compliance: Device Test iPad could not be checked.

regular_text: From: [email protected]

regular_text: To: Example User <[email protected]>

regular_text: Date: Thu, 25 Dec 1337 13:37:01 -1337

regular_text: Message-ID: <[email protected]>

regular_text: X-Nukona-Host: tenant

 

*Note* - In order to send the output of the 'mailq' or 'postcat -vq 1A2B3C4D5E' commands to a text document, the following alternatives could be used for steps 1 and 3:

mailq > mailqoutput.txt

postcat -vq 1A2B3C4D5E > 1A2B3C4D5Eoutput.txt

 

These commands will create the files 'mailoutput.txt' and '1A2B3C4D5Eoutput.txt' in the directory that the Terminal displays next to the username@tenant entry before the '#' symbol.

 

The emails can also be deleted by using the below commands:

(Remove all emails)

# postsuper -d ALL

(Remove a specific email)

# postsuper -d mailID

Example:

# postsuper -d 1A2B3C4D5E