Is It Possible To Access the pcAnywhere Remote Control Page Directly?

Products

• Symantec Products

Issue/Introduction

 

Resolution

Question
 

This is the Remote Control dialog box that appears in the Symantec Management Console to initiate pcAnywhere connection:

Is it possible to access the pcAnywhere web console page without first accessing the Symantec Management Console?

Answer
 

 

Yes, it is possible to directly access the same pcAnywhere remote control dialog by opening the following URL in a browser:

http://<smp-server-name>/Altiris/pcA/RemoteControl.aspx

However, the Browse link and Advanced button will not work when accessing the RemoteControl.aspx page directly, because those actions require some session-specific data to be passed to it from the main Symantec Management Console (SMC) page, and that data is missing if the Console page is bypassed.

Therefore, Symantec recommends that users access the main SMC page first at

http://<smp-server-name>/Altiris/Console,

and then click

Actions > Remote Management > Remote Control.

Note that a user's access to the Remote Control page is dependent upon the appropriate permissions and privileges within the SMC.  The user who is connected to the SMC must belong to a Security Role which has sufficient Privileges and Permissions within the SMC for pcAnywhere Solution, otherwise the user will not have access to the Remote Control web page (or perhaps even the main Console page) and will receive an error like this...

For information on the minimum Privileges and Permissions required for a Security Role to use Remote Control, please see How to Create a Custom Security Role for Remote Control.