Trend Micro v8 Sometimes Not Uninstalling Completely

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Article ID: 178515

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Updated On:

Products

Endpoint Protection Integration Component

Issue/Introduction

 

Resolution

Problem
Trend Micro Officescan v8 is sometimes not uninstalling completely/cleanly.

Environment

  • SEP I/C v7.0 - Pre SP1
  • Trend Micro Officescan v8.0

Cause
Sometimes this version of TrendMicro is not fully detected for uninstall due to a non-standard or modified install.

Resolution

This issue will be resolved in SEP I/C 7.0 SP1

In previous versions of SEP I/C 7.0, Add the following to the AVDetectNUn-install.xlm file. It can be located at the following path:

\\NSCap\bin\Win32\X86\Symantec Endpoint Protection\Uninstall Package\

Also, the "Altiris Service" will need to be restarted after the update in order for this change to take affect.

<antiVirus name="Trend MICRO Officescan" version="8.0">

            <detectionRule>

                  <registry path="HKLM\Software\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc." key="Allow Uninstall"></registry>

            </detectionRule>

            <unInstall>

                  <preProcess>

                        <registry path="HKLM\Software\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc." key="Allow Uninstall" value="1"></registry>

                  </preProcess>

                  <process>

                        <step id="1" type="msi">

                              <![CDATA[    

                              function executeExe()

                              {

                                    return "%windir%\\system32\\msiexec.exe /x {ECEA7878-2100-4525-915D-B09174E36971} /qn REBOOT=SUPPRESS";

                              }

                              ]]>

                        </step>

                  </process>

            </unInstall>

      </antiVirus>