How to enable debug logs for SmartConnect for Web Security.cloud

Products

• Web Security.cloud

Issue/Introduction

 

Resolution

To enable debug logs for Smart Connect you will need to add the following line to the agentconfigure.xml file <debug_level>DEBUG</debug_level>

Below is an example agentconfigure.xml with the DEBUG line added. The logs will show up in the agent.log file.

The agent.log & agentconfigure.xml is located in:

Windows XP & Server 2003:
C:Program Files (x86)Symantec.cloudSmart Connect

Windows 7, 8, Vista & Server 2008:
C:\Program Files\Symantec.cloud\Smart Connect

<?xml version="1.0" encoding="iso-8859-1"?>
<roaming_agent>
  <license_key>1A0A0F-42F7-968B-B9676A-F2B715-F9BEBC</license_key>
  <http_port>80</http_port>
  <upstream_proxy>
                <address>192.168.1.34</address>
                <port>3128</port>
  </upstream_proxy>
<debug_level>DEBUG</debug_level>  
</roaming_agent>