Getting error "12 device(s) are not capable of running this task" when attempting to schedule an Inventory task

Products

• IT Management Suite

Issue/Introduction

 

Resolution

Problem

Could not add the new computers to the schedule for the custom inventory task.

On the schedule we are selecting the Target "exclude resources not in - filter - All computers with Inventory Plug-in".

When updating that schedule it returns 15 computers.

When clicking on "OK" it fails saying "12 device(s) are not capable of running this task".

It does show the first three test boxes as available.

Environment
SMP7 SP2 HF1 on Win2k3 SP2 Standard

Altiris Inventory Solution 7.0.1085

WinXP clients with:

Altiris Agent

Altiris Base Task Handlers

Altiris Client Task  Agent

Altiris Inventory Agent

Software Management Framework Agent

Software Management Solution Agent

 

Cause
The Altiris Agent and all the plug-ins, including the Inventory plug-in, had just been installed and the Resource Membership had not been updated.

Resolution

Navigate to Settings > Notification Server > Resource Membership Update.

Run the "Complete Update Schedule" to update the Filter, Organizational Group, and Target membership.