How do I know what version of the Altiris Agent is installed on the Clients?

Products

• IT Management Suite

Issue/Introduction

 

Resolution

Question
How do I install/upgrade the Altiris Agent?
How do I know what version of the Altiris Agent is installed on the client computers?
How do I know when the Altiris Agents was installed on a client computer?

Answer

To view the report that shows this information:

• Drill down on the Console > Reports > Notification Server Management > Agent > Agent Version (listed report)
  • The right pane displays the information
    • Agent Version: Current Version Installed
    • Count: Count of machines with that version
    • Staged Altiris Agent Build: Version Being Deployed
  • Right click the line item – View Details
    • Agent Version: Lists the Altiris Agent version for each machine
    • Name: Machine Name
    • OS Name: Operating System on the machine
    • OS Version: Operating System version installed
    • Server: The Notification Server the machine reports to

To view the Rollout/Upgrade Policies for the Altiris Agent:

• Console > Settings > All Settings > Altiris Agent > Settings > Altiris Agent Install Policy
  • Installs an Altiris Agent on a new system to the environment
• Console > Settings > All Settings > Altiris Agent > Windows > Altiris Agent Upgrade Policy
  • Upgrades an already existing Altiris Agent to the current Altiris Agent Package being deployed for the environment
  • Select the Altiris Agent Package just below the Upgrade Policy to view the details

To view the currently installed version of the Altiris Agent on a particular managed computer

• On the menu: Manage > Computers
• In the left-hand pane: navigate to the computer of interest
• In the right-hand pane: right-click on the computer of interest, select Resource Manager
• In the Resource Manager
  • From the menu bar: View > Inventory
  • In the middle column: Data Classes > Inventory > Basic Inventory > AeX AC Client Agent
  • In the right-most column, locate "Symantec Management Agent, and note the product version

To view when the Altiris was most recently installed on a managed computer

• In the Resource Manager
  • From the menu bar: View > Events
  • In the middle column: Data Classes > Computer Events > AeX Agent Push
  • In the right-most column, on the Current tab,
  • Note the list of events and times

To view the currently installed version of the Altiris Agent, using the Altiris Agent

• In the system tray
  • Right-click on the Altiris Agent icon
  • Select Symantec Management Agents settings
• In the Symantec Management Agent window
  • On the Symantec Management Agent Settings tab
  • In the list of Agents/Plug-ins at the bottom,
  • Locate the "Symantec Management Agent" and note the version number