How do I know what version of the Altiris Agent is installed on the Clients?

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Article ID: 178443

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Question
How do I install/upgrade the Altiris Agent?
How do I know what version of the Altiris Agent is installed on the client computers?
How do I know when the Altiris Agents was installed on a client computer?

Answer

To view the report that shows this information:

  • Drill down on the Console > Reports > Notification Server Management > Agent > Agent Version (listed report)
    • The right pane displays the information
      • Agent Version: Current Version Installed
      • Count: Count of machines with that version
      • Staged Altiris Agent Build: Version Being Deployed
    • Right click the line item – View Details
      • Agent Version: Lists the Altiris Agent version for each machine
      • Name: Machine Name
      • OS Name: Operating System on the machine
      • OS Version: Operating System version installed
      • Server: The Notification Server the machine reports to

To view the Rollout/Upgrade Policies for the Altiris Agent:

  • Console > Settings > All Settings > Altiris Agent > Settings > Altiris Agent Install Policy
    • Installs an Altiris Agent on a new system to the environment
  • Console > Settings > All Settings > Altiris Agent > Windows > Altiris Agent Upgrade Policy
    • Upgrades an already existing Altiris Agent to the current Altiris Agent Package being deployed for the environment
    • Select the Altiris Agent Package just below the Upgrade Policy to view the details

To view the currently installed version of the Altiris Agent on a particular managed computer

  • On the menu: Manage > Computers
  • In the left-hand pane: navigate to the computer of interest
  • In the right-hand pane: right-click on the computer of interest, select Resource Manager
  • In the Resource Manager
    • From the menu bar: View > Inventory
    • In the middle column: Data Classes > Inventory > Basic Inventory > AeX AC Client Agent
    • In the right-most column, locate "Symantec Management Agent, and note the product version

To view when the Altiris was most recently installed on a managed computer
  • In the Resource Manager
    • From the menu bar: View > Events
    • In the middle column: Data Classes > Computer Events > AeX Agent Push
    • In the right-most column, on the Current tab,
    • Note the list of events and times

To view the currently installed version of the Altiris Agent, using the Altiris Agent
  • In the system tray
    • Right-click on the Altiris Agent icon
    • Select Symantec Management Agents settings
  • In the Symantec Management Agent window
    • On the Symantec Management Agent Settings tab
    • In the list of Agents/Plug-ins at the bottom,
    • Locate the "Symantec Management Agent" and note the version number