SIM 7 is unable to access the product download path

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Article ID: 178394

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Problem
When launching the SIM (Symantec Installation Manager) it fails to configure and load with the following errors:

"The product listing located at http://www.solutionsam.com/solutions/pl/symantec.pl.xml could not be accessed."

"The product listing specified cannot be retrieved or is invalid. Modify the path and try again."

If the customer pastes that URL into the browser he can access the product listing .xml file.

Environment

SIM 7

Proxy Server

Cause
Customer was using an incorrect user name for the proxy settings when requested by the SIM installer.

Resolution
The customer was using "domain\user name" in the "User Name" field in the proxy configuration page.

Had to delete the domain and only use the "user name" and the SIM installer could then access the product download .xml file and finish installing.