Unable to change Altiris Application ID (Service Account)

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Article ID: 178390

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 

Resolution

Question
I am unable to change the Service account password in the Notification Server Application ID page. I get this error:

This user does not have sufficient credentials to access the database

Answer
This problem has been identified on installations that use the App ID to access the database. To work-around this issue without going through an NSSetup:

     1- Go to the Database Settings page (Configuration -> Server Settings -> Notification Server Settings -> Database Settings)
     2- Change the account from Application Identity to SQL Login (Fill in the appropriate contact information)
     3- Go to the Application Identity page
     4- Make the change to the Username / password (as applicable)
     5- Go back to the Database Settings page and re-set it to use Application Identity