Uninstall/Reinstall Package Service while retaining Packages: Site Server

Products

IT Management Suite Client Management Suite

Issue/Introduction

How to uninstall and reinstall the Package Service on a Site Server while saving the contents of the Package Delivery folder. This prevents the Packages from having to download from the SMP again.

Environment

ITMS 8.x

Cause

Package Server not functioning as desired

Resolution

The following steps describe how to completely uninstall and reinstall the Package Server, the underlying Symantec Management Agent, and then reinstall.

On the Site Server, Copy the folders in the Package Delivery folder to a different location on the Site Server (same drive is fine).
- By default the folder is:
```
 C:\Program Files\Altiris\Altiris Agent\Package Delivery
```
On the Site Server, delete the package.xml file from each subdirectory from the new Package Delivery folder location.
From the SMP Console, remove the Site Server services from this Site Server:
- Settings > Notification Server > Site Server Settings > Site Management > Site Servers > (server of interest) > Services
- Click: Install/remove services
- Uncheck all services
From the SMP Console, run a Delta Membership Update:
- Settings > Notification Server > Resource Membership Update
- In the Delta Membership section, click Run
- wait for confirmation the update completed
From the Site Server, uninstall the Symantec Management Agent:
- ```
cd "C:\Program Files\Altiris\Altiris Agent\"
```
  - ```
  AeXNSAgent.exe /uninstall
```
- If needed - 180365 What is the best way to cleanly uninstall the Symantec Management Agent to leave no remnants (or the bare minimum) behind?
From the SMP Console, delete the computer resource
- Manage > Computers > All Computer Views > All Computers
- Find the Site Server and right-click on system, select Delete
From the SMP Console, reinstall the core Symantec Management Agent:
- Settings > Agents/plugins > Symantec Management Agent > Symantec Management Agent > Settings > Symantec Management Agent Install
  - in the Rollout Agent to Computers section, add name of the Site Server
  - Click "Install"
  - Adjust Symantec Management Agent Installation Options, as appropriate.
- Watch the Symantec Management Agent install
From the SMP Console, start the process to reinstall Site Server components to the Site Server.
- Settings > Notification Server > Site Server Settings
  - Add > Site Server
  - select the site server
  - select site server services as desired
From the SMP Console, run a Delta Membership Update again (see Step 4 above)
From the Site Server, run an Update Configuration and confirm that the Package Service installs. If the Package Server does not install, see NOTES section below for manual install method.
Stop the agent, copy the Package Delivery folder from Step 1 above back to the proper installation directory, and then restart the agent
- ```
cd "C:\Program Files\Altiris\Altiris Agent\"
```
  - ```
  AeXAgentUtil.exe /stop
```
- Copy the Files back into the Package Delivery folder
- ```
AeXAgentUtil.exe /start
```

The Package Server agent should now be synchronizing the packages with the NS. The rest of the plug-ins should install once the package server agent finishes its automated procedures. Allow the NS to run it's normal scheduled tasks overnight.

NOTES:

To confirm the location of the Package Delivery folder on the Package Server, run the following command(s):

- ```
net share
```
- ```
net share PkgSvrHostC$
```

If you need to manually install the Package Server agent run "AeXNSCPkgSvr.exe /install" from a command prompt, from either of the following locations:

\\<SMPServer>\NSCap\bin\Win32\X86\PkgSvr Agent Package\

On the Package Server: .. :\Program Files\Altiris\Altiris Agent\Package Delivery\{6C821F5E-5BF4-407F-A6FF-ABB85EEE0418}\cache\