This Knowledge Base article provides information on how to change the last name of a registered Drive Encryption user.
A managed and registered Drive Encryption user’s last name needs to be changed in the event of wedding or name change. For example, changing the name of a user from Alice Cameron to Alice Smith. Changing the last name of a registered user using the Symantec Endpoint Encryption Drive Encryption Administrator Command Line is not supported in the Symantec Endpoint Encryption 11.0 release.
Active Directory user creation
In Active Directory, each user account created has a user logon name and associated password. Moreover, the same user name is used to authenticate the identity of a user on a client computer, and then log on to Windows.
User registration process
In Symantec Endpoint Encryption 11.0, the user registration happens automatically when a user successfully logs on to a client computer using the Windows credentials for the first time after the Drive Encryption functionality is installed and the client computer is restarted.
During the user registration process, Drive Encryption also enables single sign-on authentication. This lets a registered user authenticate at the preboot authentication screen using a password, token, or both, and directly access a client computer without authenticating at the Windows logon screen again.
The registered Drive Encryption users are assigned to a client computer and the connection between the client computer and Symantec Endpoint Encryption Management Server is established.
When a Drive Encryption registered user request for a name change in Active Directory, the user must be added with a new user name in Active Directory by the administrator. The old user name must be deleted.
To change the last name of a registered user, perform the following steps:
Note: If the old user name still appears in the email client, try regenerating the offline address book.