You can configure Symantec Endpoint Encryption Management Console to a retrieve Whole Disk Recovery Token (WDRT) from the Symantec Encryption Management Server for a Symantec Drive Encryption client. You can provide Whole Disk Recovery Token user assistance for a client computer if the Symantec Endpoint Encryption Management Server database is connected to Symantec Encryption Management Server and the Symantec Encryption Desktop clients require Whole Disk Recovery Token for recovery.
This feature requires Symantec Encryption Management Server version 3.3.2 MP1 or later.
Before you provide a Whole Disk Recovery Token, confirm that the following is true:
To connect your Symantec Endpoint Encryption Server database to retrieve recovery tokens from Symantec Encryption Management Server:
To provide a Whole Disk Recovery Token for user assistance:
Before you begin, make sure that the user’s screen is displaying a Machine ID, Disk ID, or UUID