Symantec Endpoint Encryption License Migration

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Article ID: 178301

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

 

Resolution

On October 6th, Symantec introduced Symantec Endpoint Encryption 11. This solution blends best-of-breed technologies from our PGP Corporation and GuardianEdge Technologies acquisitions into a single console that includes strong disk and removable media encryption along with out-of-the-box reporting and enterprise-scale management.

If you are an existing drive, endpoint, and removable media encryption customer, you are entitled to this license at no additional charge, provided you are current on your maintenance contracts and your previous licenses have been rolled into the new one for purposes of simplicity and organization. Please note that no products have been discontinued with this announcement and you are free to operate in managed and unmanaged environments.

If you are not yet ready to switch to this new offering, you can continue using your existing disk encryption solutions from Symantec with the knowledge they will work in the same environment with Symantec Endpoint Encryption 11. We encourage you to reach out to your sales teams for more information in addition to emails you should have received detailing the changes.
 

License Migrations

No products were discontinued and you are not required to alter your current implementation.

To simplify your migration experience, we have grouped the following license categories and products into a single license, Symantec Endpoint Encryption 11. These individual licenses will no longer be available for purchase and you should purchase Symantec Endpoint Encryption 11 to obtain any of the following functionality.

  • Symantec Drive Encryption
  • Symantec Drive Encryption with Encryption Management Server Limited
  • Symantec Drive Encryption with Encryption Management Server
  • Symantec Drive Encryption FlexChoice with Encryption Server Limited
  • Symantec Drive Encryption FlexChoice with Encryption Server
  • Symantec Drive and Removable Storage Encryption FlexChoice with Encryption Server Limited
  • Symantec Endpoint Encryption Removable Storage Edition
  • Symantec CAPS Activation Package for Whole Disk Encryption
  • Symantec PGP Universal Server and Whole Disk Encryption for Servers
     

Customers with current maintenance contracts of any of the previous licenses have been automatically migrated on a 1:1 ratio to the new license.

Example

Old Licenses Quantity
Symantec Drive Encryption 100
Symantec Endpoint Encryption Removable Storage Edition 100

 

New Licenses Quantity
Symantec Endpoint Encryption                          200

 

Entitlements

Migrated customers are entitled to all products contained within the new Symantec Endpoint Encryption license at no additional cost.

Please Note:

In addition to providing the ability to run Symantec’s new Endpoint Encryption offering along with its management platform, you are also entitled to run Symantec Drive Encryption and its accompanying management platform, Symantec Encryption Management Server, as well as old versions of Symantec Endpoint Encryption Full-Disk Edition. Both new and old versions of Endpoint Encryption can be managed by the new management platform however Drive Encryption will continue to be managed by Encryption Management Server.

All of these products have been rolled into the license of Symantec Endpoint Encryption.
 

Upgrading to Symantec Endpoint Encryption 11.0

Existing Endpoint Encryption 8.2.x Customers

Symantec Endpoint Encryption 11.0 allows for an in-place upgrade of Symantec Endpoint Encryption Management Server, allowing customers to manage their existing Symantec Endpoint Encryption 8.2.x clients as well as deploy and manage new Symantec Endpoint Encryption 11 clients.

For information on how to upgrade, see http://www.symantec.com/docs/DOC7715

Existing Drive Encryption Customers

Existing Symantec Drive Encryption 10.3 (formerly PGP Whole Disk Encryption) customers cannot migrate directly to the new Symantec Endpoint Encryption 11.0 product. At this time, we recommend parallel deployment of Drive Encryption on existing implementations of Encryption Management Server along with a new installation of Endpoint Encryption 11 for new implementations through attrition as new systems are brought online.

How to Use Additional Licenses

Symantec Endpoint Encryption Management Server is able to pull and report on Symantec Drive Encryption Whole Disk Recovery Tokens (WDRTs) from Encryption Management Server. Furthermore, existing Symantec Drive Encryption customers can still take advantage of the file-based Removable Media Encryption capabilities of the Symantec Endpoint Encryption 11.0 product. For information on how to send WDRTs from the Encryption Management Server to the Endpoint Management Server, see http://www.symantec.com/docs/HOWTO101720

Obtaining Endpoint Encryption Software

  • All migrated customers should have received a serial number to access FileConnect within their version upgrade email. If you have not received the notification with serial numbers for FileConnect, contact Customer Care at: http://www.symantec.com/support/assistance_care.jsp .
  • Symantec Endpoint Encryption does not require a license key
  • You need only access FileConnect with the appropriate serial number and download your software

Obtaining Other Entitled Software

  • Customers may access and implement older versions of software that were rolled into the Endpoint Encryption license by referring back to their old enablement emails that contain both the appropriate serial number for FileConnect and the appropriate license keys for your products
  • If you don’t have, or can’t find any of these emails, contact Customer Care at http://www.symantec.com/support/assistance_care.jsp and they will be able to resend or create the necessary serial number for you and license keys

Given the additional entitlements and migrations on a 1:1 ratio, you may have more licenses than you originally needed. You may

  • Distribute these additional licenses as necessary in their organization
  • Discontinue them at time of renewal
     

Obtaining Software from FileConnect

Go to FileConnect at https://fileconnect.symantec.com and enter your serial number found in your version upgrade email, then click Submit Serial Number.

 

The next screen provides you with the choice of either Symantec Endpoint Encryption 11.0 or Symantec Drive Encryption (with Encryption Management Server) 10.3 product lines. You are free to implement and install whichever product you feel is appropriate for your organization.

 

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