Support for TouchDown by Symantec (formerly known as TouchDown by NitroDesk) is available through the following channels:
Knowledge Base:
https://support.symantec.com/en_US/dpl.63745.html
SymConnect Forum:
http://www.symantec.com/connect/managing-mobility/forums/touchdown
Note: Symantec’s enterprise technical support offerings, including Basic Maintenance and Essential Support, are not available for this product unless otherwise agreed in writing by Symantec. Please refer to the EULA for a description of the support available for this product.