This document provides tips and tricks using frequently asked questions (FAQs) about the legacy LiveUpdate Administrator Utility (LUAU) 1.x.
Has LiveUpdate Administration Utility 1.x been renamed LiveUpdate Administrator 2.x?
LiveUpdate Administrator 2.x is a completely new web-based program that can centrally manage multiple LiveUpdate servers. Administrators may wish to use this new solution, though the LUAU 1.x remains capable of many functions.
Where can I download the latest version of the legacy LiveUpdate Administration Utility?
The latest version of 1.x, 1.5, is available from:
ftp://ftp.symantec.com/public/english_us_canada/liveupdate/updates/luau.exe or http://www.symantec.com/techsupp/home_homeoffice/products/lu/lu/files.html
Where can I get information about installing and configuring LiveUpdate Administration Utility?
Read the following documents:
How to use the LiveUpdate Administrator with Norton AntiVirus Corporate Edition 7.x
How to configure the LiveUpdate Administration Utility
How do I use the username and password fields?
These fields are used by clients only for FTP connections. You will usually use anonymous FTP, meaning that these fields can be left blank.
Note: The username will not be used for LAN connections. If your clients are required to provide a password to access the host folder, LiveUpdate will fail. Further, if you are using Symantec System Center to create the host settings, the password is stored in the registry, and is not encrypted. Do not put a user account and password in these fields.
When would I need a null session share?
A null session share will help resolve LiveUpdate failures when each of the following criteria is met:
For additional instructions, see the document How to create a null session share.
Note: If the client computer is running Windows NT/2000, creating a null share on the server will not have any effect. In this case, you must set up an internal HTTP or FTP server for LiveUpdate.
Why do I see the error message "LiveUpdate is not properly configured to be used with your network"?
This could indicate any of the following problems:
To troubleshoot LAN configurations:
Is there an easy way to find the UNC path?
I have followed the previous steps, so I know that the UNC path is correct, but LiveUpdate still fails. What do I do next?
Why do I get the error "Update not necessary" when launching LiveUpdate from a NAVCE 7.x client.
A fresh installation of older LiveUpdate Administrator Utility versions may not download NAV CE 7 client updates. Once LiveUpdate Administrator has retrieved the updates for any other Symantec product, it will update the available products list to include the NAV CE 7 client.
LiveUpdate only gives the option to connect over a network, but I only have an Internet connection.
You can remove the Network option by deleting the file C:\Program Files\Symantec\LiveUpdate\S32Luhl1.dll.