You need to know the process and possible results of submitting files to Symantec Security Response.
The submission process
Email responses are automatically generated. The sending address is [email protected]. If you receive the acknowledgement of receipt, followed later by the results of Symantec's analysis, then the system is working as designed.
Note: The [email protected] email address is not monitored. Questions and other communication to that email address will not receive a response.
If you do not receive an acknowledgement of the submission, one of the following has happened:
If you receive an acknowledgement but do not receive the results of the analysis, one of the following is happening:
If one of the above problems has occurred, contact Symantec Technical Support for further assistance.
For instructions on submitting a sample to Symantec Security Response using Scan and Deliver, read the document How to submit a file to Symantec Security Response using Scan and Deliver.
For instructions on submitting via the web How to Use the Web Submission Process