You need to know the process and possible results of submitting files to Symantec Security Response.
The submission process
Email responses are automatically generated. The sending address is [email protected]. If you receive the acknowledgement of receipt, followed later by the results of Symantec's analysis, then the system is working as designed.
Note: The [email protected] email address is not monitored. Questions and other communication to that email address will not receive a response.
If you do not receive an acknowledgement of the submission, one of the following has happened:
If you receive an acknowledgement but do not receive the results of the analysis, one of the following is happening:
If one of the above problems has occurred, contact Symantec Technical Support for further assistance.
References
Please see How to submit suspicious files to Symantec and the Connect article Symantec Insider Tip: Successful Submissions for additional recommendations on using the web submission forms.
For instructions on submitting a sample to Symantec Security Response using Scan and Deliver, read the document How to submit a file to Symantec Security Response using Scan and Deliver.
For instructions on submitting via the web How to Use the Web Submission Process