Error: "Authentication failure" when trying to log into Symantec Endpoint Protection Manager console with an additional Admin account

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Article ID: 178158

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When you login to the Symantec Endpoint Protection Manager console using the Default Administrator, you can login successfully. However, if you create a new Admin and try to login, you get an error "Authentication failure"

Symptoms
Reseting the password for the additional Admin account does not resolve the issue.


Cause

The Domain is not specified correctly during logon or the Admin account created does not belong to all the domains in SEPM.

Resolution

In the SEPM Console, click on the Admin tab.
  1. Select Domains
    If more than one Domain is present, add the admin account to all the Domains.

    NOTE: You may also select the correct Domain by clicking on the button "Options" while logging into the SEPM,
  2. You should now be able to login successfully.