Error Event 7024 "DCOM error 10016" in Exchange Cluser Continuous Replication (CCR) When SAVFMSESJM Enumerates Exchange Store

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

The following errors appear in the Windows Application Event log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Description:
The Microsoft Exchange Information Store service terminated with service-specific error 2147500037 (0x80004005).


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Description:
The server {XXXXXXXXX-XXXXXXXXX-XXXXXXXXX-XXXXXXXXX-XXXXXXXXX} did not register with DCOM within the required timeout.


The CLSID in the error event is pointing to the Information Store.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10016
Description:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with the CLSID {XXXXXXXXX-XXXXXXXXX-XXXXXXXXX-XXXXXXXXX-XXXXXXXXX} to the user NT AUTHORITY\SYSTEM SID {...}. This security permission can be modified using the Component Services administrative tool.
 

 

Cause

The SAVFMSESJM.exe calls the Information Store of Microsoft Exchange to enumerate the objects. In SMSMSE when we introduced the ability for SAVFMSESJM to enumerate Exchange 2007 each time we try to enumerate with the service stopped DCOM throws this error.

Resolution

This is a cosmetic defect.

Symantec is aware of this issue.  Subscribe to the article to receive udpates.  This article is updated as more information is available.

References

Technical Information

Doublechecked the following Microsoft article during the troubleshooting:

http://support.microsoft.com/kb/816320

http://support.microsoft.com/kb/900935
 

Applies To

• Symantec Mail Security for Exchange (SMSMSE) version 6.0.9 or higher