How do you get the detailed user information in this reports.
An LDAP source is configured and consistently tests successful.
This issue is resolved in dcinterface version 4_5_3. If you are not able to immediately upgrade to dcinterface_4_5_3, then you can workaround this behavior by clearing the LDAP cache (see below).
Title: Release Notes for Symantec Web Gateway
If you have dcinterface_4_5_3 or later, you may also see the following email alert:
Alert: DC Interface Status
ALERT: The DCInterface Client running on
Please check the status of the DCInterface Client by referring to the errorlog located in its installation directory.
Click here to view the current system status.