How to create a debug log for debugging the Symantec Endpoint Protection Manager (SEPM) using the = Finest switch. Step by step instructions

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Article ID: 178128

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Updated On:

Products

Endpoint Protection

Issue/Introduction

How to create debug logging for the Symantec Endpoint Protection Manager

Resolution

Stop the Symantec Endpoint Protection Manager service

  1. Add the line "scm.log.loglevel=finest" (no quotes) to the bottom of the following file:

    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties

  2. Save the file and close
  3. Start the Symantec Endpoint Protection Manager service
  4. Reproduce the issue or error to obtain the detailed logging needed
  5. Remove the extra line added in step 1, then save.
  6. Detailed log files will now be saved in the following location:

    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\
  7. Look for hints to the problem in the catalina.out and scm-server-0.log files.




References
For more detailed logging options refer to the following KB: