How to generate a standard debug log from the Endpoint Protection client interface.

Article Id: 178127

Status: Published

Updated On: 08-12-2011 13:42

Legacy Id: TECH97981

Products:

Endpoint Protection

Issue/Introduction:

Instructions for generating a standard SMC debug log for a Symantec Endpoint Protection (SEP) client are needed.

Resolution:

1. Open the client user interface

2. Click the

Help and Support

button

3. Select

Troubleshooting

4. Select

Debug Logs

in the left pane

5. Click the

Edit Debug Log Settings

button under Client Management

6. Check the

Debug On

box

7. Set the desired settings (you may need to increase the log file size if you intend to run for a long period)

8. Click

OK

9. Click

OK

10. Click

Start

, then

Run

11. Type: smc -stop

12. Press

Enter

13. Wait for the shield in the taskbar to disappear

14. Click

Start

, then

Run

15. Type: smc -start

16. Press

Enter

17. The following screenshots outline the above procedure.

18. The "debug.log" file is saved to the "%ProgramFiles%\Symantec\Symantec Endpoint Protection" folder

Please note that you should disable debugging when complete

References

How to debug the Symantec Endpoint Protection 11.x client $Database 'Enterprise Security Knowledge Base', View 'Support\Products\Endpoint Protection 11', Document 'How to debug the Symantec Endpoint Protection 11.x client'$
http://www.symantec.com/docs/TECH102412

How to enable Sylink Debugging for Symantec Endpoint Protection in the registry $Database 'Enterprise Security Knowledge Base', View 'Support\Products\Endpoint Protection 11', Document 'How to enable Sylink Debugging for Symantec Endpoint Protection in the registry'$
http://www.symantec.com/docs/ TECH104758