How to generate a standard debug log from the Endpoint Protection client interface.

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Article ID: 178127

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Instructions for generating a standard SMC debug log for a Symantec Endpoint Protection (SEP) client are needed. 

Resolution

      1. Open the client user interface
      2. Click the Help and Support button
      3. Select Troubleshooting
      4. Select Debug Logs in the left pane
      5. Click the Edit Debug Log Settings button under Client Management
      6. Check the Debug On box
      7. Set the desired settings (you may need to increase the log file size if you intend to run for a long period)
      8. Click OK
      9. Click OK
      10. Click Start, then Run
      11. Type: smc -stop
      12. Press Enter
      13. Wait for the shield in the taskbar to disappear
      14. Click Start, then Run
      15. Type: smc -start
      16. Press Enter
      17. The following screenshots outline the above procedure.
      18. The "debug.log" file is saved to the "%ProgramFiles%\Symantec\Symantec Endpoint Protection" folder

      Please note that you should disable debugging when complete



References

How to debug the Symantec Endpoint Protection 11.x client Database 'Enterprise Security Knowledge Base', View 'Support\Products\Endpoint Protection 11', Document 'How to debug the Symantec Endpoint Protection 11.x client'
http://www.symantec.com/docs/TECH102412

How to enable Sylink Debugging for Symantec Endpoint Protection in the registry Database 'Enterprise Security Knowledge Base', View 'Support\Products\Endpoint Protection 11', Document 'How to enable Sylink Debugging for Symantec Endpoint Protection in the registry'
http://www.symantec.com/docs/ TECH104758


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