The customer reports that they are unable to view any existing certificates or create any new certificates via the SSIM web interface.
When the customer tries to view or create a certificate they will get an error very similar to the one below.
Please refer to the GSKCapiCmd User's Guide
for the meaning of the error.
Error id: GSKKM_ERR_DATABASE_INVALID_PASSWORD
The password for the key db are created randomly and on a rare occaision the randomly generated password will contain a "-" minus sign as the first character of the password. The certficate tool is unable to handle a password of this format and will return the error message above.
Run the following command to get your existing password...
You can change the password using the following command:
gsk7cmd.ssim –keydb –changepw -db /etc/symantec/ses/key.kdb –new_pw <"some password not beginning with -"> -stash
This will prompt you for existing password. You should enter the password you get from the first command.