You are using Scan Engine 5.2.x and Java LiveUpdate on a non-English Microsoft Windows version, and notice the following behaviour:
- The virus definitions are not being downloaded.
- Following LiveUpdate status might be displayed:
Symantec is aware of the issue and currently working to resolve it.
Please note that a workaround is available and can be used to restore the correct LiveUpdate functionality, by following the steps below:
Examples of how the "new" folder layout would look like on commonly used localised OS:
French = C:\Programmes\Common Files\Symantec Shared\Java LiveUpdate
Italian = C:\Programmi\Common Files\Symantec Shared\Java LiveUpdate
German = C:\Programme\Common Files\Symantec Shared\Java LiveUpdate
Spanish = C:\Archivos de Programa\Common Files\Symantec Shared\Java LiveUpdate