When attempting to launch the Symantec Endpoint Protection Manager Java Web Console you receice the following error:"Unable to load resource http://<computer_name>:9090/client pkg/ext/smtp.jar"

book

Article ID: 178101

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

When attempting to launch the Symantec Endpoint Protection Manager Java Web Console you receice the following error:
"Unable to load resource http://:9090/client pkg/ext/smtp.jar"

Symptoms
You are unable to open the Symantec Endpoint Protection Manager Java Web Console


 

Cause

Java is corrupt.

Resolution

  • Uninstall Java from Add/Remove Programs
  • Install the Java Web console:
    In the URL box, type one of the following identifiers for the computer that runs the Symantec Endpoint Protection Manager:
    http://<computer_name>:9090
    http://<computer_IP_address>:9090.
  • In the Symantec Policy Management Console window, click download and install JRE 1.5.
  • In the License Agreement dialog box accept the terms in the license agreement, and then click Next.
  • In the Completed dialog box, click Fi1nish.
  • In the Symantec Endpoint Protection Manager Console window, login to the Symantec Endpoint Protection Manager.
  • In the Security Warning dialog box, click Run.
  • In the Create shortcut dialog box, click Yes.
  • At the Logon prompt, type your user name and password, and then click Logon.
  • Complete the authentication process.