Error: "Unable to load resource http://<computer_name>:9090/client pkg/ext/smtp.jar" when attempting to launch the Endpoint Protection Manager Java Web Console

Products

• Endpoint Protection

Issue/Introduction

When attempting to launch the Symantec Endpoint Protection Manager Java Web Console you receive the following error:
"Unable to load resource http://:9090/client pkg/ext/smtp.jar"

You are unable to open the Endpoint Protection Manager Java Web Console 

Cause

Java is corrupt.

Resolution

1. Uninstall Java from Add/Remove Programs
2. Install the Java Web console:
   In the URL box, type one of the following identifiers for the computer that runs the Symantec Endpoint Protection Manager:
   http://<computer_name>:9090
http://<computer_IP_address>:9090.
3. In the Symantec Policy Management Console window, click download and install JRE 1.5.
4. In the License Agreement dialog box accept the terms in the license agreement, and then click Next.
5. In the Completed dialog box, click Finish.
6. In the Symantec Endpoint Protection Manager Console window, login to the Symantec Endpoint Protection Manager.
7. In the Security Warning dialog box, click Run.
8. In the Create shortcut dialog box, click Yes.
9. At the Logon prompt, type your user name and password, and then click Logon.
10. Complete the authentication process.