The Windows Application Event log shows the following error message:
Source: Application Error
Faulting application inetinfo.exe, version 6.0.3790.3959, faulting module SMTP262.DLL, version 188.8.131.522, fault address 0x000136ea.
SMTP service restarts after the error is recorded in the Windows Application Event log.
The SMSMSE event sink is receiving NULL properties for an email message. Mail Security for Exchange is attempting to use NULL properties causing a fault in the application.
This problem is fixed in Symantec Mail Security 6.0.10 for Microsoft Exchange. To learn how to obtain the latest version, read Where to download the latest version of Symantec Mail Security for Microsoft Exchange.
There are external factors that can cause the operating system to generate email messages without property information. Addressing these external factors can reduce or eliminate this situation.
The SMSMSE event sink component used for SMTP scanning, receives a NULL value for "IMailMsgProperties" argument (number 3 in the following declaration).
IMailMsgProperties *pMsg is a reference to the MailMsg object housing the current message content and properties. SMSMSE crashes when it tries to call SMTP using pMsg (which could be NULL in this case).