Issue/Introduction:
Group Update Provider (GUP) unable to provide updates to clients
Symptoms
SEP clients are able to communicate with the SEPM
- SEP clients are able to take policies
- Shared folder is created with only gup.dat file on the GUP computer
- SEP Support Tool log > Customer Reports: Basic
"Error: Some of the listed Console servers have a DNS error."
Cause:
DNS unable to map server name with IP address.
Resolution:
Add IP address and the server computer name in the hosts file.
- Go to "C:\WINDOWS\system32\drivers\etc" of the GUP computer.
- Edit "hosts" file and add the IP address and the name of the SEPM computer name.