Group Update Provider (GUP) unable to provide updates

Products

• Endpoint Protection

Issue/Introduction

Group Update Provider (GUP) unable to provide updates to clients

Symptoms
SEP clients are able to communicate with the SEPM

• SEP clients are able to take policies
• Shared folder is created with only gup.dat file on the GUP computer
• SEP Support Tool log > Customer Reports: Basic
  "Error: Some of the listed Console servers have a DNS error."

Cause

DNS unable to map server name with IP address.

Resolution

Add IP address and the server computer name in the hosts file.

• Go to "C:\WINDOWS\system32\drivers\etc" of the GUP computer.
• Edit "hosts" file and add the IP address and the name of the SEPM computer name.