Error: "LiveUpdate start failed with error code -536805375"

Products

• Endpoint Protection

Issue/Introduction

Why is LiveUpdate failing with error code -536805375?

Symptoms
After clicking the LiveUpdate button on the client the following error is received:

Cause

LiveUpdate is either not installed or is corrupt.

Resolution

To resolve this issue follow the steps below:

1. Uninstall LiveUpdate and Symantec Endpoint Protection
   
   
   • 2000/2003/XP
     1. Open the Control Panel
     2. Double-click on Add or Remove Programs
     3. Select the program you desire
     4. Click the Change/Remove button
     5. Follow the prompts
        
        
   • Vista/2008/7
     1. Open the Control Panel
     2. Double-click on Programs and Features
     3. Select the program you desire
     4. Click the Uninstall/Change button
     5. Follow the prompts
        
        
2. Delete the following Symantec directories, if present:
   
   
   • 2000/2003/XP
     1. C:\Program Files\Symantec
     2. C:\Program Files\Common Files\Symantec Shared
     3. C:\Documents and Settings\All Users\Application Data\Symantec
        
        
   • Vista/2008/7
     1. C:\Program Files\Symantec
     2. C:\Users\All Users\Symantec\ (Vista)
     3. C:\Program Data\Symantec\ (Windows 2008, Windows 7)
        
        
3. Reboot
   
   
4. Install LiveUpdate
   
   
5. Install Symantec Endpoint Protection