"Error 1904 SMSUtility Service.exe failed to register" and "Error 1904 SAVFMSEUIObj.dll failed to register" during the install of Symantec Mail Security for Microsoft Exchange.

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Article ID: 177966

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

During the installation of Symantec Mail Security for Microsoft Exchange (SMSMSE) 6.x you see an error that indicates that the installer could not register an EXE and a DLL file.

Resolution

Manually register the DLL and EXE file. Before you manually register the DLL and EXE files you must know the path to the files you need to register.

To manually register the DLL file on 32 bit systems (Server 2000 and 2003):

  1. Click Start > Run.
  2. In the Open box type cmd.
  3. Press Enter.
  4. At the prompt type: 

    cd <drive>:\Program Files\Symantec\SMSMSE\<version>\Server
     
  5. Press Enter.
  6. Now you should be in the Server directory, the default location of the SAVFMSEUIObj.dll
  7. Type regsvr32 SAVFMSEUIObj.dll and press Enter to register the file.

To manually register the DLL on 64 bit systems (2003 x64 and 2008):

  1. Click Start > Run.
  2. In the Open box type cmd.  
  3. Press Enter.
  4. At the prompt type: 

    cd <drive>:\Program Files (x86)\Symantec\SMSMSE\<version>\Server
     
     
  5. Press Enter.
  6. Now you should be in the Server directory, the default location of the SAVFMSEUIObj.dll
  7. Type regsvr32 SAVFMSEUIObj.dll and press Enter to register the file.

To manually register the EXE  (7.5.0 and earlier)

  1. Click Start > Run.
  2. In the Open box type, "<path> \NameOfFile.exe" /REGSERVER, where <path> is the directory where the file is located on your computer and NameOfFile.exe is the name of the file. For example:

    32-bit (Server 2000 and 2003)
    "C:\Program Files\Symantec\SMSMSE\<version>\Server\SMSUtilityService.exe" /REGSERVER

    64-bit ((2003x64 and 2008 and 2012)
    "C:\Program Files (x86)\Symantec\SMSMSE\<version>\Server\SMSUtilityService.exe" /REGSERVER
     
  3. Press Enter

 

To manually register the EXE  (7.5.1 and later)

  1. Click Start > Run.
  2. In the Open box type, "<path> \NameOfFile.exe" /REGSERVER, where <path> is the directory where the file is located on your computer and NameOfFile.exe is the name of the file. For example:

    64-bit (2008 & 2012)
    "C:\Program Files (x86)\Symantec\SMSMSE\<version>\Server\bin\SMSUtilityService.exe" /REGSERVER
     
  3. Press Enter