The Symantec Endpoint Protection client is not able to communicate with Symantec Endpoint Protection Manager. The Sylink log illustrates "Error Code = 12029."
Possible causes for this situation include the following:
- The SEPM service is not running.
- The machine hosting the SEPM does not allow inbound traffic via the expected port.
- A firewall or proxy server is blocking inbound traffic via the expected port to the machine hosting the SEPM.
- The SEP client is attempting to communicate via HTTPS while the SEPM or associated website is not correctly configured to allow HTTPS.
Note: The Communications Port for Symantec Endpoint Protection Manager by default is 8014; this communications port may have been customized during the installation of the Symantec Endpoint Protection Manager or at a later time.
Bypass OR create Exclusion on the Proxy Server to allow traffic to the Symantec Endpoint Protection Manager on port 8014