Creating a non .exe or a .msi Install package for Installing Endpoint Protection
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Creating a non .exe or a .msi Install package for Installing Endpoint Protection


Article ID: 177945


Updated On:


Endpoint Protection


The setup.exe for Symantec Endpoint Protection (SEP) cannot be executed due to some system-defined policies.

It is not running, or it could not be executed due to issues resulting in 'The Windows Installer service problem'.


To create the new custom install package

  • In the Symantec Endpoint Protection Manager Console, on the Admin tab, under Tasks, click Install Packages.
    The current default client installation packages appear on the right.
  • Under View Install Packages, click Client Install Packages.
  • Under Tasks, click Export client install package.
  • Browse to or create a preferred export folder, and select it.
  • Select whether or not you want to create a single ".exe" file. (Here, we need to uncheck the box to create a non .exe or a .msi package )

  • Select Installation Settings and Features.
  • Select Custom Install Settings from the settings drop-down.
  • Select Custom feature set from the features drop-down.
  • Select the group to which the client will be installed. If no group has been created, select the Default group.
  • Select the Preferred Mode. The default is Computer mode.
  • Click OK.
  • The new install package is created in the location that you specified.

Note: SEP64.msi Package is very useful in many issues where Customers often face issues like "The Windows Installer service could not be accessed".