SEP 12 SBE - Error: "Apache HTTP server encountered a problem and needed to close"

Products

• Symantec Products

Issue/Introduction

Why do we get an error "Apache HTTP server encountered a problem and needed to close" randomly in SEP 12 SBE?

Symptoms
Following message pops-up on the screen randomly:

Apache error log indicates: "Parent: child process exited with status 3221225477 -- Restarting"
Application log indicates the following events:
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 9/23/2009
Time: 10:44:36 AM
User: N/A
Computer: SERVER
Description:
Reporting queued error: faulting application httpd.exe, version 2.2.9.0, faulting module unknown, version 0.0.0.0, fault address 0x0776d770.

 

Cause

libmysql.dll is missing from the following location: "<Install Drive>:\Program Files\Symantec\Symantec Protection Center\apache\bin"

Resolution

To resolve the issue:

1. Locate and copy the "libmysql.dll " from "<Install Drive>:\Program Files\Symantec\Symantec Protection Center\Php"
2. Paste the "libmysql.dll" to the following locations:
   "<Install Drive>:\Program Files\Symantec\Symantec Protection Center\apache\bin"
   "%WinDir%\System32"
3. Go to Start -> Run -> Type "Services.msc" and then Press Enter
4. Restart "Symantec Protection Center Webserver" & "Symantec Protection Center" Services.