SEP 12 SBE - Error: "Apache HTTP server encountered a problem and needed to close"

Article Id: 177944
Status: Published
Updated On: 17-08-2010 23:33
Legacy Id: TECH96386
Products:
Symantec Products
Issue/Introduction:

Why do we get an error "Apache HTTP server encountered a problem and needed to close" randomly in SEP 12 SBE?

Symptoms
Following message pops-up on the screen randomly:




      Apache error log indicates: "Parent: child process exited with status 3221225477 -- Restarting"
      Application log indicates the following events:
        Event Type: Information
        Event Source: Application Error
        Event Category: (100)
        Event ID: 1004
        Date: 9/23/2009
        Time: 10:44:36 AM
        User: N/A
        Computer: SERVER
        Description:
        Reporting queued error: faulting application httpd.exe, version 2.2.9.0, faulting module unknown, version 0.0.0.0, fault address 0x0776d770.


 

Cause:

libmysql.dll is missing from the following location: "<Install Drive>:\Program Files\Symantec\Symantec Protection Center\apache\bin"

Resolution:

To resolve the issue:

      1. Locate and copy the "libmysql.dll " from "<Install Drive>:\Program Files\Symantec\Symantec Protection Center\Php"
      2. Paste the "libmysql.dll" to the following locations:
        "<Install Drive>:\Program Files\Symantec\Symantec Protection Center\apache\bin"
        "%WinDir%\System32"
      3. Go to Start -> Run -> Type "Services.msc" and then Press Enter
      4. Restart "Symantec Protection Center Webserver" & "Symantec Protection Center" Services.