SEP 12 SBE - Error: "Apache HTTP server encountered a problem and needed to close"
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Article ID: 177944
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Updated On:
Products
Symantec Products
Issue/Introduction
Why do we get an error "Apache HTTP server encountered a problem and needed to close" randomly in SEP 12 SBE?
Symptoms
Following message pops-up on the screen randomly:
Apache error log indicates:"Parent: child process exited with status 3221225477 -- Restarting"
Application log indicates the following events:
Event Type: Information
Event Source: Application Error
Event Category: (100) Event ID: 1004
Date: 9/23/2009
Time: 10:44:36 AM
User: N/A
Computer: SERVER
Description:
Reporting queued error: faulting application httpd.exe, version 2.2.9.0, faulting module unknown, version 0.0.0.0, fault address 0x0776d770.
Cause
libmysql.dll is missing from the following location: "<Install Drive>:\Program Files\Symantec\Symantec Protection Center\apache\bin"
Resolution
To resolve the issue:
Locate and copy the "libmysql.dll " from "<Install Drive>:\Program Files\Symantec\Symantec Protection Center\Php"
Paste the "libmysql.dll" to the following locations:
"<Install Drive>:\Program Files\Symantec\Symantec Protection Center\apache\bin"
"%WinDir%\System32"
Go to Start -> Run -> Type "Services.msc" and then Press Enter
Restart "Symantec Protection Center Webserver" & "Symantec Protection Center" Services.