When installing Symantec Endpoint Encryption Framework, get an error: "This setup requires the Symantec Management Platform 7.0.3876 or higher"

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Article ID: 177941

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Updated On:

Products

Endpoint Encryption

Issue/Introduction



Symptoms
Immediately get an error when running the Framework installation: "This setup requires the Symantec Management platfrom 7.0.3876 or higher"

Migrating the Symantec Management Console to 7.0.3 from a previous version of SEE.
Re-installing the Management Console doesn't resolve/change the error

 

Cause

Migration of the Framework must be done exactly as described in the Installation Guide PDF. The MSI must be run from a command line because it requires specific switches when performing a migration.

Resolution

Follow the migration steps in the Installation Guide, page 87.

The following is from the 7.0.5 documentation. Please defer to the documentation included with the version of SEE that you're installing.

Framework Upgrade
1. Before starting the upgrade, close all instances of the Microsoft Management Console (MMC) currently running on the Manager Computer you are upgrading.
2. Transfer the installer packages comprising the latest release of the SEE Manager (Symantec Endpoint Encryption Framework.msi and Symantec Endpoint Encryption Full Disk Edition.msi, along with any other Manager components you want to install) to removable media or a designated network share.
3. Log on to the Manager Computer using an administrator account possessing sufficient rights for installing software.
4. Locate the SEE Manager installer packages on the removable media or network share (Symantec Endpoint Encryption Framework.msi and Symantec Endpoint Encryption Full Disk Edition.msi) and copy them to the local hard disk.
5. With the SEE Manager installer packages copied to the Manager Computer, upgrade SEE Framework first by double-clicking the Symantec Endpoint Encryption Framework.msi or invoking the Windows Installer with the following command-line parameters:
MSIEXEC /i "[path]\Symantec Endpoint Encryption Framework.msi" REINSTALL="ALL" REINSTALLMODE="vomus"
- Substitute [path] with the actual path on the Client Computer where the package was copied to.

Full Disk Upgrade
Upgrade SEE Full Disk Manager Console by double-clicking the Symantec Endpoint Encryption Full Disk Edition.msi or invoking the Windows Installer with the following command-line parameters.
MSIEXEC /i "[path]\Symantec Endpoint Encryption Full Disk Edition.msi" REINSTALL="ALL" REINSTALLMODE="vomus"

One-Time Password Program Upgrade
Upgrade SEE One-Time Password Program by double-clicking the Symantec Endpoint Encryption One-Time Password.msi or invoking the Windows Installer with the following command-line parameters.
MSIEXEC /i "[path]\Symantec Endpoint Encryption One-Time Password.msi" REINSTALL="ALL" REINSTALLMODE="vomus"