Unable to login to the Symantec Endpoint Protection Manager because the server is not synchronized with the database

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Article ID: 177940

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Unable to login to the Symantec Endpoint Protection Manager (SEPM) because the server is not synchronized with the database.

"You cannot log on to the console because the server is not synchronized with the database. Upgrade the server, and then log on to the console."

Cause

Known causes:

  • during the migration of the SEPM to a newer release, the database schema migration failed or was interrupted
  • during the migration of the SEPM to a newer release, the database service was stopped
  • during a disaster recovery, a SEPM was installed and connected to an existing database that was handled by an older SEPM release.

Resolution

Recommendations to prevent this issue:

  • do not interrupt the migration wizard
  • the database must be running during a migration, only the Symantec Endpoint Protection Manager service must be stopped during the migration process
  • the disaster recovery procedure must be applied using the same SEPM release of the damaged installation

To resolve this issue you must re-synchronize the database with the console by applying one of these solutions:
 

  • Browse to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\ and launch Upgrade.bat. Follow the on-screen prompts in the Upgrade Wizard Panel and once it has completed attempt to login to the Symantec Endpoint Protection Manager and verify that the error is no longer received

or

  • Run setup.exe again from the installation CD of the new Symantec Endpoint Protection build, and allow the manager and database to migrate.
    Test the migration by opening the manager, once the installation completes

or

  • Repair the SEPM installation in Add/Remove Programs and run the Management Server Configuration Wizard if it the repairing will not automatically run it.

Applies To

Microsoft Windows operating systems family.