Windows 7 reports driver is blocked due to compatibility issues

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Article ID: 177937

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Updated On:

Products

Endpoint Protection

Issue/Introduction



Symptoms
Program Compatibility Assistant shows error "This driver is blocked due to compatibility issues" for Confidence Online Utility Driver



Cause

This happens on Windows 7 with SEP 11 version prior to RU5.

Resolution

Updating to RU5 solves this issue.



Technical Information
For this particular issue, this only happened on 32 bit machines that were upgraded from Windows Vista to Windows 7. Fresh Windows 7 installs did not have this problem.



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