"Error 1321: The installer has insufficient privileges to modify the file C:\Program Files\Common Files\Symantec Shared\COH\COH32.exe" when installing a Symantec Endpoint Protection client

Article Id: 177935
Status: Published
Updated On: 21-01-2009 00:02
Legacy Id: TECH96294
Products:
Endpoint Protection
Issue/Introduction:

Why do I get an "Error 1321: The installer has insufficient privileges to modify the file C:\Program Files\Common Files\Symantec Shared\COH\COH32.exe" when installing a Symantec Endpoint Protection client ?

Symptoms
"Error 1321: The installer has insufficient privileges to modify the file C:\Program Files\Common Files\Symantec Shared\COH\COH32.exe"


Cause:

Previous installation of Symantec Endpoint Protection client was partially or incorrectly removed which is preventing the new installation to proceed.

Resolution:

On the machine in question,

  • Delete the following folders,
C:\Program Files\Symantec
C:\Program Files\Common Files\Symantec Shared
C:\Documents and Settings\All Users\Application Data\Symantec
  • Reboot the machine and try to install the Symantec Endpoint Protection client.
  • Installation should be successful without any errors.