Support Tool Service Error: SEMSRV

Products

• Endpoint Protection

Issue/Introduction

The Symantec Endpoint Protection Support Tool reports that SEMSRV is not running, or has experienced an error.

Resolution

The Endpoint Protection Manager relies on this service to run properly. There are a number of different underlying reasons which could cause this to occur. Typically this category of error will manifest itself by:

• An inability to log into the Manager, as well as "Java -1" error entries in the Windows Event Viewer.
• Attempting to start this service from the Windows services applet will result in it failing after a few moments

The first step in diagnosing this class of issue is to verify the errors found by the Support Tool, in particular -- ensure that there are no port conflicts on TCP 8005, 8443, 2638. These are the default ports used by the SEPM, applications attempting to use the ports configured for the Console will cause the service to fail, and bar use of the Management Console.

The following links relate to common issues regarding this service:

• Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log: http://service1.symantec.com/support/ent-security.nsf/docid/2007090613570348
• "Java -1" error in event log and the error "Failed to connect to server" at login, with HTTP 401 in scm-server-0.log, HTTP 401 1 0 in IIS Logs: http://service1.symantec.com/support/ent-security.nsf/docid/2008101518485148
• "Java-1" error after installing the Symantec Endpoint Protection Manager using SQL and Windows Authentication: http://service1.symantec.com/support/ent-security.nsf/docid/2008121713264348
• Event ID 4096 - "Java -1" error in event log and the error "Failed to connect to server" at login, with HTTP 503 in scm-server-0.log on a Windows 2008 Small Business Server 64-bit Edition: http://service1.symantec.com/support/ent-security.nsf/docid/2009070723305548
• Could not create the Java virtual machine" when trying to launch SEP Manager console/admin interface: http://service1.symantec.com/support/ent-security.nsf/docid/2009041712113248
• "Java -1" Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2003 64 bit: http://service1.symantec.com/support/ent-security.nsf/docid/2008021214265748