Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2008 64 bit

Products

• Endpoint Protection

Issue/Introduction

When attempting to log into Symantec Endpoint Protection Manager 11, you receive the error message "Failed to connect to the server."

Symptoms
Windows Event Viewer Application Log:

Event ID: 4096
Source: SemSrv
Description: The Java Virtual Machine has exited with a code of -1, the service is being stopped.

SCM-Server-0.log:
2008-02-12 11:14:01.703 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost/secars/secars.dll?action=34

IIS Logs:
2008-02-12 18:07:10 W3SVC2 127.0.0.1 GET /secars/secars.dll action=34 80 - 127.0.0.1 Java/1.5.0_14 500 0 193

Cause

IIS is set to 32-bit mode on Windows Server 2008 64 bit operating system when installing Symantec Endpoint Protection Manager. This can also occur if another website is subsequently installed that requires 32-bit compatibility (for example, Windows Server Update Services (WSUS).

Resolution

Switch IIS to 64 bit mode

1. Open IIS > Application Pool and look for Default App Pool.
2. Right click on DefaultApp Pool and choose Advanced Settings...
3. Change the “Enable 32-bit Applications” to False.

This should disable the 32-bit functionality & enable the 64-bit functionality.

NOTE: BY DEFAULT "Enable 32-Bit Applications" is set to FALSE.



References
http://blogs.msdn.com/rakkimk/archive/2007/11/03/iis7-running-32-bit-and-64-bit-asp-net-versions-at-the-same-time-on-different-worker-processes.aspx