When attempting to log into Symantec Endpoint Protection Manager 11, you receive the error message "Failed to connect to the server."
Windows Event Viewer Application Log:
Event ID: 4096
Description: The Java Virtual Machine has exited with a code of -1, the service is being stopped.
2008-02-12 11:14:01.703 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost/secars/secars.dll?action=34
2008-02-12 18:07:10 W3SVC2 127.0.0.1 GET /secars/secars.dll action=34 80 - 127.0.0.1 Java/1.5.0_14 500 0 193
IIS is set to 32-bit mode on Windows Server 2008 64 bit operating system when installing Symantec Endpoint Protection Manager. This can also occur if another website is subsequently installed that requires 32-bit compatibility (for example, Windows Server Update Services (WSUS).
Switch IIS to 64 bit mode