Installing the Symantec Endpoint Protection Manager (SEPM) with a backed-up database.

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Article ID: 177891

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Updated On:

Products

Endpoint Protection

Issue/Introduction

How can I install Symantec Endpoint Protection Manager (SEPM) with the previously backed-up database?
OR
How to Recover my Symantec Endpoint Protection Manager if I have a backed-up database?

Resolution

  1. Backup the database
    • Click Start >All Programs >Symantec Endpoint Protection Manager >Database backup and Restore
    • Click Backup
  2. Copy the Backup from the following location to the desktop
    • "\Program Files\Symantec\Symantec Endpoint Protection Manager\Data\backup\"
  3. Copy the Server Private Key folder from the following location and paste it on the desktop
    • "\Program Files\Symantec\Symantec Endpoint Protection Manager\"
  4. Uninstall Symantec Endpoint Protection Manager
  5. Delete the following folder
    • "\Program Files\Symantec\Symantec Endpoint Protection Manager"
  6. Install Symantec Endpoint Protection Manager with the same IIS port as it was before with the new Database(Embedded/ SQL)
  7. Log in into the Symantec Endpoint Protection Manager
  8. Restore the server certificate
    • Log on to the Console
    • Click Admin.
    • Click Servers. under Tasks
    • Under "View Servers", expand Local Site
    • Click the computer name that identifies the local site.
    • Click Manage Server Certificate, under "Tasks".
    • In the "Welcome panel", click Next.
    • In the "Manage Server Certificate panel", check Update the Server Certificate
    • Click Next.
    • Under "Select the type of certificate to import", check JKS keystore.
    • Click Next.
    • In the "JKS Keystore panel", click Browse.
    • Locate and select your backed-up keystore_<timestamp>.jks keystore file.
    • Click OK
    • Open the Server Private Key backup folder open server_<timestamp>.xml file
    • Copy KeystorePass as shown in the image below:
    • Paste the keystore password into the Keystore and Key boxes.
    • Click Next.
    • In the Complete panel, click Finish.
    • Log off the Console.
  9. Stop Symantec Endpoint protection Manager service
    • Click Start > Settings > Control Panel > Administrative Tools > Services.
    • In the Services window, right-click Symantec Endpoint Protection Manager.
    • Click Stop.
  10. Restore the Database
    • Create a directory: "\Program Files\Symantec\Symantec Endpoint Protection Manager\data\backup"
    • Copy your database backup file (timestamp.zip) to the same directory.
    • Click Start > Programs > Symantec Endpoint Protection Manager > Database Back Up and Restore.
    • Click Restore
    • In the Database Back Up and Restore dialog box, click Restore.
    • In the Restore Site dialog box, select the backup file that you copied to the backup directory.
    • Click OK.
    • When the Message prompt appears, click OK.
    • Click Exit.
  11. Run Management Server Configuration Wizard
    • Click Start > Programs > Symantec Endpoint Protection Manager > Management Server Configuration Wizard.
    • In the Welcome panel, check Reconfigure the Management Server.
    • Click Next.
    • In the Server Information panel, modify input values if necessary to match previous inputs, and then click Next.
    • In the Database Server Choice panel, check the database type to match the previous type, and then click Next
    • In the Database Information panel, modify and insert input values to match previous inputs, and then click Next.
    • In the Configuration Completed dialog box, click Finish.
  12. Log on to the Symantec Endpoint Protection Manager (SEPM)
  13. If you face the following error run "Upgrade.bat" from the following location: \Program files\symantec\symantec endpoint protection manager\bin


Log on to Symantec Endpoint Protection Manager (SEPM) again. You should be able to log on.


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