Installing the Symantec Endpoint Protection Manager (SEPM) with a backed-up database.

Products

• Endpoint Protection

Issue/Introduction

How can I install Symantec Endpoint Protection Manager (SEPM) with the previously backed-up database?
OR
How to Recover my Symantec Endpoint Protection Manager if I have a backed-up database?

Resolution

1. Backup the database
   • Click Start >All Programs >Symantec Endpoint Protection Manager >Database backup and Restore
   • Click Backup
2. Copy the Backup from the following location to the desktop
   • "\Program Files\Symantec\Symantec Endpoint Protection Manager\Data\backup\"
3. Copy the Server Private Key folder from the following location and paste it on the desktop
   • "\Program Files\Symantec\Symantec Endpoint Protection Manager\"
4. Uninstall Symantec Endpoint Protection Manager
5. Delete the following folder
   • "\Program Files\Symantec\Symantec Endpoint Protection Manager"
6. Install Symantec Endpoint Protection Manager with the same IIS port as it was before with the new Database(Embedded/ SQL)
7. Log in into the Symantec Endpoint Protection Manager
8. Restore the server certificate
   • Log on to the Console
   • Click Admin.
   • Click Servers. under Tasks
   • Under "View Servers", expand Local Site
   • Click the computer name that identifies the local site.
   • Click Manage Server Certificate, under "Tasks".
   • In the "Welcome panel", click Next.
   • In the "Manage Server Certificate panel", check Update the Server Certificate
   • Click Next.
   • Under "Select the type of certificate to import", check JKS keystore.
   • Click Next.
   • In the "JKS Keystore panel", click Browse.
   • Locate and select your backed-up keystore_<timestamp>.jks keystore file.
   • Click OK
   • Open the Server Private Key backup folder open server_<timestamp>.xml file
   • Copy KeystorePass as shown in the image below:
   • Paste the keystore password into the Keystore and Key boxes.
   • Click Next.
   • In the Complete panel, click Finish.
   • Log off the Console.
9. Stop Symantec Endpoint protection Manager service
   • Click Start > Settings > Control Panel > Administrative Tools > Services.
   • In the Services window, right-click Symantec Endpoint Protection Manager.
   • Click Stop.
10. Restore the Database
    • Create a directory: "\Program Files\Symantec\Symantec Endpoint Protection Manager\data\backup"
    • Copy your database backup file (timestamp.zip) to the same directory.
    • Click Start > Programs > Symantec Endpoint Protection Manager > Database Back Up and Restore.
    • Click Restore
    • In the Database Back Up and Restore dialog box, click Restore.
    • In the Restore Site dialog box, select the backup file that you copied to the backup directory.
    • Click OK.
    • When the Message prompt appears, click OK.
    • Click Exit.
11. Run Management Server Configuration Wizard
    • Click Start > Programs > Symantec Endpoint Protection Manager > Management Server Configuration Wizard.
    • In the Welcome panel, check Reconfigure the Management Server.
    • Click Next.
    • In the Server Information panel, modify input values if necessary to match previous inputs, and then click Next.
    • In the Database Server Choice panel, check the database type to match the previous type, and then click Next
    • In the Database Information panel, modify and insert input values to match previous inputs, and then click Next.
    • In the Configuration Completed dialog box, click Finish.
12. Log on to the Symantec Endpoint Protection Manager (SEPM)
13. If you face the following error run "Upgrade.bat" from the following location: \Program files\symantec\symantec endpoint protection manager\bin

Log on to Symantec Endpoint Protection Manager (SEPM) again. You should be able to log on.