You receive the following error when starting the Symantec Endpoint Protection Manager:"Could not start the Symantec Endpoint Protection Manager Service on Local Computer Error 1068: The dependency service or group failed to start."

book

Article ID: 177865

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

The Symantec Endpoint Protection Manager service will not start. Follow errors are displayed.

"Could not start the Symantec Endpoint Protection Manager Service on Local Computer
Error 1068: The dependency service or group failed to start."

 

Cause

A dependency service is set to disabled (or otherwise not able to start)

Resolution

Check the System log for error messages related to "Service Control Manager" (Event ID 7001).
Example of Event log message-
"The Symantec Endpoint Protection Manager service depends on the <SERVICE NAME> service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Locate the service or device and start it.

Example:
"The Symantec Endpoint Protection Manager service depends on the World Wide Web Publishing Service service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Starting the World Wide Web Publishing Service then allows you to start the Symantec Endpoint Protection Manager Service.