Error: "Install Error: 10, The Liveupdate install Failed because Liveupdate was not able to register one of it components. You need to have write access to the registry to install Liveupdate"

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Article ID: 177848

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Why do I get Install Error: "Install Error: 10, The Liveupdate install Failed because Liveupdate was not able to register one of it components. You need to have write access to the registry to install Liveupdate" ?

Symptoms

  1. The above mentioned error appears when you try to install Liveupdate 3.3
  2. Installing rolls back when installing Symantec Endpoint Protection(SEP) at the time of installing Liveupdate

 

Cause

Issue with DCOM permissions on the System

Resolution

Follow the steps below to resolve this issue:


Warning: Incorrect or incompatible DCOM configuration may result in serious system issues. We would request you to consult Microsoft before making the mentioned changes in order to ensure that these suit your System environment.



Note: Before attempting to change permission on directories or subdirectories, you should take ownership. NT does not change permission on a subdirectory where ownership is incorrect, and does not report that it cannot change the permission. Use of an Administrative logon is suggested.



DCOM settings is usually the final step to check rights on a computer. To verify Distributed COM properties:

In Windows XP/2003:

  1. Click Start, click on Run
  2. Type dcomcnfg, then click OK
  3. Click on Component Services, then click on Computers
  4. Click on My Computer, then right-click My Computer and click Properties



In all other versions of Windows:

  1. On the Default Security or Default COM Security tab, under Default Access Permissions, click Edit Default
  2. Verify that Administrators, Interactive, and System accounts are set to Allow Access, and then click OK
  3. Under Default Launch Permissions, click Edit Default
  4. Verify that the Administrators, Interactive, and System accounts are set to Allow Launch, and click OK



In Windows XP/2003, skip the two following steps, if working on any other version of Windows:

  1. In the Default Configuration Permissions section, click Edit Default
  2. In the Registry Key Permissions window, verify that the following are set to Full Control, and then click OK
    • CREATOR OWNER
    • ...\Administrators
    • SYSTEM
  3. On the Default Properties tab, verify that Default Impersonation Level is set to Identify
  4. Click Apply, and then click OK
  5. Restart the computer for the changes to take effect




References
Troubleshooting Symantec AntiVirus Corporate Edition installations: Checking rights and permissions

http://service1.symantec.com/support/ent-security.nsf/docid/2002103013521548


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