How do I configure exceptions for the "unmanaged detector" from Symantec Endpoint Protection Manager (SEPM)?

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Article ID: 177845

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Updated On:

Products

Endpoint Protection

Issue/Introduction

How do I configure exceptions for the "unmanaged detector" from Symantec Endpoint Protection Manager (SEPM)?

Symptoms
This article would be applicable in the following scenarios:

 

  1. Non-Windows legitimate machine are installed in the same Network
  2. Windows machines with third-party Antivirus software is installed
  3. Known machines which have Symantec Endpoint Protection(SEP) installed as self-managed
  4. Known machines which have legacy Symantec Antivirus installed
  5. Group of machines which already have an Unmanaged detector assigned



 

Resolution

Follow the steps below to configure Unmanaged Detector Exceptions from Symantec Endpoint Protection Manager (SEPM):
 

  1. Login to Symantec Endpoint Protection Manager (SEPM)
  2. Click on the Clients tab, on the intended group
  3. Right Click on the client which is the Unmanaged Detector
  4. Click on Configure Unmanaged Detector
  5. Add one of the following:
    • Exclude detection of an IP address range
    • Exclude detection of a MAC address




Technical Information
Using Unmanaged Detector, Find Unmanaged Computers wizard detects and displays a variety of networking devices in the unknown computers tab. For example, this utility detects router interfaces and places them in the unknown computers tab. You should use caution when you deploy client software to devices that appear in the unmanaged computers tab. Verify that these devices are valid targets for client software deployment.


For the same reason at times we need to create exceptions for known machines with Managed Symantec Endpoint Protection(SEP) client not installed. This may be true for all the following scenarios:
 

  1. Non-Windows legitimate machine are installed in the same Network
  2. Windows machines with third-party Antivirus software is installed
  3. Known machines which have Symantec Endpoint Protection(SEP) installed as self-managed
  4. Known machines which have legacy Symantec Antivirus installed
  5. Group of machines which already have an Unmanaged detector assigned